Service Desk Manager

5 days ago

Epsom, Surrey, United Kingdom client server Full time
About the Role

We are seeking an experienced Helpdesk Manager to lead our IT support team in a Windows environment. As a Helpdesk Manager, you will be responsible for managing a team of eight first to third line support engineers and the Lead Service Desk Engineer.

Key Responsibilities:

  • Lead the team to provide excellent customer service and support to the highest standard.
  • Prioritize the team workload to ensure time-sensitive issues are dealt with efficiently.
  • Manage the team's engagement with third-party vendors and support desks.
  • Train and coach the Service Desk Team Lead.
  • Maintain and develop tools and technologies used by the team.
  • Remain hands-on 50% of the time as an escalation point for the team and managing projects.

About the Team

You will join a friendly and supportive environment, working with a team of experienced IT professionals. We are undergoing a huge technical transformation, introducing modern technologies and working on a number of new projects.

What We Offer

  • A competitive package including salary to £75k, pension, private healthcare, life assurance, company bonus, and professional study support.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A chance to work with a leading company in the industry, specializing in savings and mortgages.

About You

We are looking for an experienced Helpdesk Manager with a strong knowledge of Windows, Office 365, and Azure. You should have strong leadership and people management skills, excellent communication, collaboration, and stakeholder management skills. You should also have a solid grasp of cyber security principles or have worked in a heavily regulated environment.

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