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Helpdesk Manager

2 months ago

Epsom, Surrey, United Kingdom Onyx-Conseil Full time

About Onyx-Conseil

We are a leading provider of IT services, specializing in Windows-based systems and cloud solutions. Our team is dedicated to delivering exceptional support and expertise to our clients.

Job Summary

We are seeking an experienced Helpdesk Manager to lead our technical support team in Epsom. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of our service desk, ensuring that our clients receive timely and effective support.

Key Responsibilities

  • Lead a team of technical support engineers in providing first to third line support for Windows-based systems and cloud applications.
  • Develop and implement strategies to improve service desk efficiency and effectiveness.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide expert-level support for Azure and O365 technologies.
  • Manage and prioritize workload to ensure timely resolution of client issues.
  • Develop and maintain strong relationships with clients and stakeholders.

Requirements

  • Proven experience in leading technical support teams in Windows environments.
  • Strong knowledge of Windows, Office 365, and Azure.
  • Excellent leadership and people management skills.
  • Strong communication, collaboration, and stakeholder management skills.
  • Ability to prioritize workload and manage multiple tasks.

What We Offer

  • Competitive salary up to £75k.
  • Pension scheme with up to 10% employer contribution.
  • Private healthcare and life assurance.
  • Company bonus and professional study support.