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Helpdesk Manager

2 months ago

Epsom, Surrey, United Kingdom Client Server Full time
About the Role

We are seeking an experienced Helpdesk Manager to lead our technical support team in a dynamic and supportive environment. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring that all internal IT services, system processes, and applications are supported to the highest standard.

Key Responsibilities:

  • Lead a team of technical support engineers and the Lead Service Desk Engineer to provide excellent customer service and support to internal stakeholders.
  • Prioritize team workload to ensure timely resolution of issues and efficient use of resources.
  • Manage engagement with third-party vendors and support desks to ensure seamless support and resolution of technical issues.
  • Train and coach the Service Desk Team Lead to develop their skills and knowledge.
  • Maintain and develop tools and technologies used by the team to improve efficiency and effectiveness.
  • Remain hands-on 50% of the time as an escalation point for the team and managing projects.

About You:

  • Proven experience in leading Helpdesk / Service Desk or technical support teams in Windows environments.
  • Strong knowledge of Windows, Office 365, and Azure.
  • Excellent workload prioritization skills.
  • Solid grasp of cyber security principles or experience working in a heavily regulated environment.
  • Strong leadership and people management skills.
  • Excellent communication, collaboration, and stakeholder management skills.

What We Offer:

  • Competitive salary up to £75k.
  • Pension scheme with up to 10% employer contribution.
  • Private healthcare.
  • Life assurance.
  • Company bonus.
  • Professional study support.

About Client Server:

We are an equal opportunities employer who values diversity and inclusion. Our team comes from all walks of life, and we believe in creating a workplace where everyone can thrive and learn. We work with clients who share our values and are committed to making a positive impact.