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Helpdesk Manager
2 months ago
About Onyx-Conseil
We are a leading provider of IT services, specializing in Windows-based systems, Office 365, and Azure solutions. Our team is dedicated to delivering exceptional support and expertise to our clients.
Job Summary
We are seeking an experienced Helpdesk Manager to lead our technical support team in Epsom. As a Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of our service desk, ensuring timely and effective resolution of technical issues, and providing leadership and guidance to our team of technical support engineers.
Key Responsibilities
- Lead and manage a team of technical support engineers, providing guidance and support to ensure excellent customer service and technical expertise.
- Develop and implement effective processes and procedures to ensure efficient and timely resolution of technical issues.
- Collaborate with cross-functional teams to ensure seamless integration of technical support services with other business functions.
- Stay up-to-date with the latest technologies and trends in Windows, Office 365, and Azure, and apply this knowledge to improve our technical support services.
- Ensure compliance with regulatory requirements and industry standards for technical support services.
Requirements
- Proven experience in leading technical support teams in Windows environments.
- Strong knowledge of Windows, Office 365, and Azure.
- Excellent leadership and people management skills.
- Strong communication, collaboration, and stakeholder management skills.
- Ability to prioritize workload and manage multiple tasks simultaneously.
What We Offer
- Competitive salary up to £75k.
- Pension scheme with up to 10% employer contribution.
- Private healthcare.
- Life assurance.
- Company bonus.
- Professional study support.
