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Oncology Clerical Assistant

2 months ago

Birmingham, United Kingdom The Royal Orthopaedic Hospital NHS Foundation Trust Full time

Job summary

Our very busy Oncology department is offering the opportunity for an experienced Band 2 clerical support assistant to provide support to our highly cohesive team for hours per week, worked over 5 days.

Please note previous applicants need not apply.

Main duties of the job

The successful applicant will be a diligent and organised worker, with the ability to be flexible within a small team and at times work alone, managing their own workload and using their own initiative. Candidates are required to be confident in liaising with people at all levels, as well as communicating sensitive information with an understanding of patient confidentiality, adhering to all NHS policies and procedures.

Previous experience working within the NHS and knowledge of the hospital PAS system is essential to this role.

We are looking for a patient-centred individual with excellent interpersonal skills. If you are enthusiastic, self-motivated and are ready for a new and exciting challenge, please apply.

About us

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

Job description

Job responsibilities

Posting of all correspondence, internally and externally for the secretarial team. Copy typing/pasting of digital files and the typing of patients results correspondence. Ensure all medical records are tracked in and out of the department. Enquire using PAS and e-mail to query patient appointments. Collecting medical records from all departments including the Health Records Library. Answering telephone queries, telephoning patients and supplying general information, referring to Senior Team Secretary for advice where necessary. Liaising with Medical Records, Appointments and relevant departments. Collating pathology forms for the relevant clinics and filing pathology forms as necessary. Requesting x-rays both within and outside the Trust, as required. Tracking referral letters using PAS. Opening and dealing with all incoming mail and e-mail. Photocopying and faxing. Liaising with secretarial team for schedule of day-to-day tasks. To provide cross cover with other Secretarial Support Clerks within team for annual leave and sick leave. Co-operating in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation. To cover for Team Secretaries when competence achieved. Person Specification

Qualifications

Essential

oAble to demonstrate good basic education (English & Maths language GCSE)

Experience

Essential

oExperience working in a clerical background

Skills

Essential

oWord processing/keyboard skills