Clerical/admin Assistant
5 months ago
**We are looking for Clerical/Admin Assistants to work with one of our public sector clients**
Remote working role expected to attend the office based in Birmingham 1 or twice a year
This a 12-18 month temporary position (with a possibility of extension) but one in which you would be able to gain valuable exposure/experience working within the Public Sector.
35 hours per week between 9.00am - 5.00pm Mon - Fri
Pay rate £13.37 per hour
**Key responsibilities and accountabilities**:
Work to a high auditing standard, completing the end-to-end process for all training bookings, including recording employer feedback timely and as appropriate.
Negotiate course prices with training providers to ensure the customer benefits from the most cost-effective, high-quality training available.
Provide a seamless experience to all employers, offering an efficient "can do" service and where appropriate providing a first-time resolution. Encourage employers to consider their long-term training requirements, identifying appropriate opportunities to upsell additional training to employers
The first point of contact for employer enquires about training bookings, answering all incoming calls and manage workflow within agreed SLA
Follow up with training providers to ensure the training was delivered and report any delegates that did not attend.
Working collaboratively with the Engagement Team to support the needs of the employer. This will include warm referrals to advisors for a training needs analysis conversation.
Make decisions when unexpected events occur, such as last-minute course cancellations, to ensure the best outcome for the delegate and the trainer and to keep all parties informed.
Essential experience;
" Excellent communication and interpersonal skills
" Good attention to detail
" Ability to build rapport and grow relationships both internally and externally.
" Negotiating skills.
" Possess drive, enthusiasm, and professionalism.
" Ability to work in a demanding and pressurised environment.
Desirable experience;
" Previous experience of working within a customer service environment
" Recognised customer service qualification - willing to work towards
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
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