Deputy Boutique Manager, Harrods

3 months ago

London, United Kingdom Piaget Full time
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

The Deputy Boutique Manager is responsible for all aspects relating to boutique operations and administrations including but not limited to reporting, retail operations, stock control, Health and Safety, security and performance analysis.

You will be in partnership with the Area Manager, being the warrant of the achievement of the business targets in the boutique by managing the boutique team, by ensuring excellence in boutique operations and client service.

Key responsibilities:

Boutique Performance:

Co-monitor sales targets and KPI’s and co-implement annual action plans. Provide monthly reporting to Area Manager (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions. Run analytical report for the boutique when needed Update boutique’ notice boards

Clients’ treatment:

Behave as an Ambassador of the Brand inside and outside the Boutique. Provide a “wow” treatment and the highest level of service and care to all customers. Handle with the highest professionalism all customer service and client issues and involve your Area Manager if needed. Implement an effective data capture & follow up system for clients, prospects, CS and reservations and make regular checks with the team. To be used during daily briefings.

Team co-management with Area Manager:

Co-manage of Boutique staff and daily control of security guards. Co-animate daily brief according to guidelines and animate during Area Manager absences. Participate to “one to one” meetings with your sales staff. Co-evaluate your sales staff through the annual MPJ process, fix their objectives and KPI’s according to guidelines and make regular assessment during the year.. Delegate operational activities and establish clear responsibilities within your team. Co-animate your team with commercial actions (challenges, incentives, events) and information about the Brand’s activity Transmit and control the relevant documents (invoices, third party commissions…) to your Area Manager for the calculation of individual monthly commissions and incentives. Assist Area Manager in providing training to the team and help in staff coaching when needed to make sure they have appropriate trainings to reach their targets in terms of sales, KPI’s… Make sure on a daily basis that the grooming guidelines are fully respected. Organize and monitor rotas/planning, vacations ensuring time optimization with business necessities. Co-develop a Business oriented approach and positive mindset in your boutique, through role plays, team building.

Boutique operations:

Implement guidelines defined by your Area Manager and the Brand to ensure full compliance with sales, financial and security procedures. Ensure Boutique check list is fully implemented and that Brand’s guidelines are respected with no exception (merchandising, catering…). Analyze Qualitative Evaluation (Mystery shopping) feed backs with your Area Manager and set up corrective action plans. Co-organize CRM activities within the boutiques as per guidelines. Control of the quality of the data base per sales staff. Make sure daily traffic is correctly counted on a daily basis. Make sure your boutique is properly maintained (lights, furniture…) and take corrective actions. Ensure actively the implementation and adherence of Piaget procedures, standards and policies as communicated by the Maison

Stock Control:

Responsible of replenishing stock according to Piaget procedures and policies. Maintain effective stock controls to ensure continued stock supply and ensure good management of the stock (Stock record accuracy) Take responsibility of designated stock/category, maintain the high standards and report any damages. Control the quality of the stock (scratches, movements, batteries for quartz watches…) and make sure all pieces are handled with extra care and in perfect selling conditions. Ensure deliveries are processed swiftly and that the boutique’s entire product assortment is made immediately available and easily accessible to clients on a consistent basis Lead daily and annual stock inventories Manage In and Out stock transfers and follow-up (Slip in, slip out, packaging)  Responsible of the after sale procedure and accomplishment of the boutique (faulty goods, returns, repairs) Organize safe and maintain a clean and neat stockroom and back office area Replenish of all carrier bags, placing orders and communicating them to management Maintain both cashiers desk replenished of all necessary stationary and keeping the cash desks clean and tidy at all times Communicate any stock issues to management team in boutique and Head Office Communicate to the sales team the delivery schedules

Visual Merchandising:

Monitor actively the boutique team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique is maintained at all times

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Prior management experience and background in luxury activities (retail or service) is required Computer knowledge in Microsoft; knowledge of SAP is a plus. Shows innovation and initiative, be proactive and pre-empt boutique and team issues Excellent communication skills both written and verbal Successfully able to handle multiple demands and competing priorities in a multinational business Ability to complete projects in a timely manner Excellent Presentation Curiosity, passion for service and client orientation

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Area Manager

3rd Stage – Interview with the Human Resources Manager and UK Brand Director

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