Cs Administator, Harrods

3 months ago

London, United Kingdom Van Cleef & Arpels Full time

Reference Code: 97260**CS Administator, Harrods**:

- London, LND, GB- Permanent**WHO ARE WE?**

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

**CS Administrator**

Based in Harrods

**Do you match this profile?**

Do you have customer service experience?

Are you a customer-oriented person with an attentive and patient listening skills?

Do you how to manage a stock and lead operations?

Are you detail-oriented and a multitasker?

Do you like to participate in the day-to-day life of the boutique?

If so, don't hesitate to apply

**What do we expect from you?**

The Customer Service Administrator coordinates the back office Client Services activity in the boutique and boutique workshop (which covers repairs for all 3 UK boutiques), ensuring all administration of files from registration to payment, including follow up, control and analysis. You will be representing the Maison’s values at the highest standards.
- Manage the work planning of the in-boutique workshop from the 3 London boutiques (Harrods, Selfridges, New Bond Street)
- Follow-up the clients files in cooperation with the boutique staff and the jeweller/watchmaker
- Manage the archiving the closed files
- Create and send the estimates, also explain the estimates to the Sales Staff
- Monitor the Stock of spare parts, leather straps, CS accessories, prepare orders and follow-up with deliveries and transfers.
- Process a Stock count
- Be responsible for the stock of client pieces kept in the boutique
- Follow-up the repairs of stock pieces in coordination with the stock administrator of the boutique
- Manage the flow between entities
- Perform a Quality Control of the pieces entering and leaving the workshop
- Monitor the activity of the in-boutique workshop
- Document a dashboard with specific KPIs on the repair volumes and leadtimes by boutique, by category

**More than a jobit’s an experience**

Joining Maison Van Cleef & Arpels means joining a team where employee development is at the heart of our ambition.

You will have the opportunity to benefit from a complete integration with training on our history, our know-how and creations and daily support.

**The recruitment process**:
You will meet with the Boutique Manager, the Local HR Manager, the UK Retail Director.

BloomWithVca

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