Deputy Boutique Manager, Harrods

2 weeks ago

London, Greater London, United Kingdom Richemont Full time
Job Title: Deputy Boutique Manager, Harrods

As a Deputy Boutique Manager at Harrods, you will be responsible for overseeing the day-to-day operations of our luxury boutique. This includes managing the sales team, maintaining high standards of customer service, and ensuring the boutique is always looking its best.

Key Responsibilities:
  • Co-monitor sales targets and KPIs and implement annual action plans.
  • Provide monthly reporting to the Area Manager and propose corrective actions.
  • Run analytical reports for the boutique as needed.
  • Behave as an Ambassador of the Brand inside and outside the Boutique.
  • Provide a 'wow' treatment and the highest level of service and care to all customers.
  • Handle customer service and client issues with professionalism and involve the Area Manager if needed.
  • Implement an effective data capture and follow-up system for clients, prospects, and reservations.
Requirements:
  • Prior management experience and background in luxury activities (retail or service) is required.
  • Computer knowledge in Microsoft and knowledge of SAP is a plus.
  • Shows innovation and initiative, be proactive and pre-empt boutique and team issues.
  • Excellent communication skills both written and verbal.
  • Successfully able to handle multiple demands and competing priorities in a multinational business.
  • Ability to complete projects in a timely manner.
  • Curiosity, passion for service, and client orientation.

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