High Value Cash Associate

4 weeks ago


London, Greater London, United Kingdom Harrods Full time
About the Role

We are currently recruiting for a High Value Cash Associate to join our ever-growing Transaction Services team here at Harrods. As a High Value Cash Associate, you will be responsible for delivering exceptional service to the Retail teams, providing support in dealing with large and complex transactions.

You will use your customer service skills to offer world-class service to all internal stakeholders and external customers on a daily basis. Your duties will include attending high value cash transactions, as well as business processes to finalise customer transactions while providing the required customer due diligence.

This includes the management and process of payments made to Harrods via bank transfer. This role is a blend of customer-facing and office-based responsibilities, requiring excellent time-management skills with the flexibility to adapt to changing priorities.

Key Responsibilities:

  • Deliver exceptional customer service to Retail teams and external customers
  • Attend high value cash transactions and finalise customer transactions
  • Manage and process payments made to Harrods via bank transfer
  • Provide expert advice, guidance and coaching to Harrods Retail teams
  • Ensure the correct processes and procedures are followed for transactions to be completed successfully

Requirements:

  • Strong computer literacy (Microsoft Office essential)
  • Knowledge of Anti Money Laundering legislation (essential)
  • Strong customer service focus when dealing with both internal and external parties
  • Excellent time-management skills with the flexibility to adapt to changing priorities
  • To ensure that customer retail experience is at the forefront of decision making

About Us:

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

About Us:

At Harrods, we value individual strengths and believe in the potential for growth. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.



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