High Value Cash Operations Associate
2 weeks ago
We are seeking a High Value Cash Operations Associate to join our team at Harrods. This role involves attending to high value cash transactions, conducting business processes to finalize customer transactions, and providing customer due diligence.
As a High Value Cash Operations Associate, you will work closely with the retail teams to provide expert advice, guidance, and coaching on transaction-related queries. You will also be responsible for ensuring that all transactions are completed successfully and in accordance with company procedures.
Key Responsibilities- Manage and process high value cash transactions
- Conduct business processes to finalize customer transactions
- Provide customer due diligence
- Work closely with retail teams to resolve transaction-related queries
- Ensure compliance with company procedures and policies
To be successful in this role, you will need:
- Strong computer literacy (Microsoft Office essential)
- Good knowledge of Anti Money Laundering legislation
- A strong customer service focus when dealing with both internal and external parties
- Excellent time-management skills with the flexibility to adapt to changing priorities
- The ability to ensure that customer retail experience is at the forefront of decision-making
- The ability to have difficult conversations with customers
- The ability to perform duties effectively with minimum supervision and guidance
We offer a competitive salary package including commission, a company pension, 22 days' holiday, your birthday off, up to 33% in-store discount, and a season ticket loan.
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