Head of Cash Operations

4 weeks ago

London, Greater London, United Kingdom Northern Trust Corporation Full time

About Northern Trust:

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial services and guidance.

Our commitment to service, expertise, and integrity has enabled us to deliver exceptional results for our clients, and we continue to push the boundaries of what is possible in the world of finance.

Role/Department:

This is a senior leadership role within our Global Payments and Cash Management Operations (PCMO) group, which forms part of the Asset Servicing COO organization. The role reports to the Global Head of Cash Services and is responsible for leading a team of approximately 150 partners across multiple locations.

The Cash and Liquidity Management Operations group delivers core cash and liquidity management operations and treasury trade support services, including interest claims management. Our team is embarking on a transformational journey to renovate how we deliver our core payments, cash, and liquidity management services.

Job Summary:

  • This role focuses on managing others and applying operational or strategic management skills.
  • Management responsibilities and decisions include hiring, performance reviews, pay decisions, and development.
  • Achieves goals mostly through the work of others, providing leadership and direction through senior managers.
  • Is accountable for the performance and results of a major part of the organization, including a significant operational segment within Northern Trust or a region/country within a function.
  • Develops and executes strategy to achieve key business objectives.
  • Decisions are guided by company and functional strategy and objectives.
  • Manages and provides expertise for multiple functional groups within the Practice.
  • Responsible for collaborating with Global Services senior leaders, as well as other Practice Execs and business leaders to develop strategic and financial objectives and for leading the execution of those objectives.
  • Responsible for assessing opportunities to streamline processes and implement change via system enhancements and/or automation, as appropriate.
  • Proactively builds relationships and partners with capability teams to uncover opportunities and develop strategies to improve service.
  • Conducts the performance management process, identifies training and development needs, and establishes performance standards for the Practice.

Major Duties:

  • Evaluates key business challenges and directs the development of new or innovative solutions.
  • Guided by Northern Trust and/or organization functional strategy, impacts results of the company, a major operational segment, or company-wide organization function.
  • Defines the function and necessary production organization to carry out business objectives.
  • Proactively researches and coordinates enhancements and transformation.
  • Supports Business in providing thought leadership to benefit NT.
  • Partners with the Head of GS and Service RM's to improve the function.
  • Responsible for maintaining quality service with future considerations.
  • Ensures changes match industry trends and client expectations in terms of partnering with technology and service delivery.
  • Effectively manages the financial health of the practice and remains within budget.
  • Advocates for cost-effective strategies that meet client needs.
  • Identifies opportunities for continuous efficiencies, scale, and value.
  • Organizes the functional work from a process and locational regulatory standpoint.
  • Responsible for control and risk management.
  • Provides input to Talent Decisions as related to upskilling the function from a service perspective.
  • Effectively manages change and transformation objectives.
  • Point of contact for issues specific to functions under management.
  • Coordinates operational response to complex issues.
  • Accountable for delivering quality solutions with an eye to the future of expense management and client service delivery.
  • Collaborates with other Practice Execs and capabilities to deliver an overall seamless operational offering.
  • Collaborates closely with Relationship Managers to identify issues.
  • Coordinates response between operational teams.
  • Liaises between BU stakeholders and Global Services operational leaders on recurring issues.

Knowledge/Experience:

  • Senior leadership experience within cash management, liquidity management, and payment operations, ideally from a Bank/Investment Bank/Custody Bank.
  • First-hand experience of re-imagining operational delivery and delivering change.
  • A change agent and champion of constant process improvement.
  • Data-driven – uses data to measure performance, manage risk, and prioritize.
  • Strong senior stakeholder management skills and an effective communicator.
  • Has the ability to break complex issues down into understandable problem statements, bring their team together to engineer practical solutions.
  • Applies in-depth knowledge of own organization function or major operational segment as well as business and commercial expertise to differentiate the company from the competition.
  • Shapes the opinions of, and negotiates with, other senior leaders; establishes collaborative relationships across the business and with external organizations.
  • Requires deep knowledge of Global Services functions, technology, and processes.
  • Requires strong leadership and forethought to lead the function globally.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies. Build your career with us and apply today.

Reasonable accommodation:

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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