Deputy Boutique Manager, Harrods

3 weeks ago

London, Greater London, United Kingdom Piaget Full time
Job Description

The Deputy Boutique Manager is a key role within our luxury retail team, responsible for ensuring the smooth operation of our boutiques. This includes managing all aspects of boutique operations, from reporting and retail operations to stock control and health and safety.

Key Responsibilities:
  • Co-monitor sales targets and KPIs, and implement annual action plans to drive business growth.
  • Provide regular reporting to the Area Manager, including sales, traffic, and KPI data, and propose corrective actions to improve performance.
  • Run analytical reports to identify areas for improvement and optimize boutique operations.
  • Ensure the boutique is properly maintained, including lighting, furniture, and other facilities.
Client Treatment:
  • Act as an ambassador for the Piaget brand, providing exceptional customer service and ensuring a positive brand experience.
  • Provide a "wow" treatment to all customers, including personalized service and attention to detail.
  • Handle customer service and client issues professionally and efficiently, involving the Area Manager as needed.
Team Co-Management:
  • Co-manage the boutique staff, including daily control of security guards and ensuring the team is properly trained and equipped.
  • Co-animate daily briefings and animate during Area Manager absences.
  • Participate in one-to-one meetings with sales staff to discuss performance and set goals.
Boutique Operations:
  • Implement guidelines defined by the Area Manager and the Piaget brand to ensure compliance with sales, financial, and security procedures.
  • Ensure the boutique checklist is fully implemented and that brand guidelines are respected.
  • Analyze qualitative evaluation feedback with the Area Manager and set up corrective action plans.
Stock Control:
  • Responsible for replenishing stock according to Piaget procedures and policies.
  • Maintain effective stock controls to ensure continued stock supply and good management of the stock.
  • Take responsibility for designated stock categories, maintain high standards, and report any damages.

Requirements:

  • Prior management experience and background in luxury activities (retail or service) is required.
  • Computer knowledge in Microsoft; knowledge of SAP is a plus.
  • Shows innovation and initiative, be proactive and pre-empt boutique and team issues.
  • Excellent communication skills both written and verbal.
  • Successfully able to handle multiple demands and competing priorities in a multinational business.
  • Ability to complete projects in a timely manner.
  • Excellent Presentation.
  • Curiosity, passion for service and client orientation.

What Makes Our Group Different?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

Your Journey with Us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Area Manager

3rd Stage – Interview with the Human Resources Manager and UK Brand Director

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