Reception Team Member

4 weeks ago


Southampton, United Kingdom AccorHotel Full time

PositionOverview

This is anexciting position because you will be based at the Reception butalso involved in the Food & Beverage department.

This is a zerohours part timecontract.

  • Provideefficient service for guest registration and departure; maintainaccurate guest accounts and provide accurate helpfulinformation. 
  • Attend to all incomingcalls in a professional and polite manner constantly striving toprovide Total CustomerSatisfaction. 
  • Maintain strictsecurity procedures to ensure guest confidentiality andsafety

Duties

  • Provide qualityservice to the customer by responding to their requests promptlyefficiently and courteously during checkin checkout and throughouttheir stay.
  • Maintain control of guest and hotelaccounts ensuring that all charges are accurate and posted on atimely basis.
  • Maintain strict securityprocedures with credit and cash transactions accounting proceduresissue of room keys and guestconfidentiality/privacy
  • Maintain communicationchannels between Hotel guests and all Hotel departments bothverbally and in writing asrequired.
  • Handle all calls promptlyand professionally greeting all callers according to Accor policyand transfer all calls to relevant departments responding torequests quickly and efficiently.
  • Use everyopportunity to promote hotel facilities and maximise sales throughsound product knowledge and sellingskills.
  • Check ordered meals on collection fromkitchen and deliver to guests promptly to maintain temperature andappearance ensure items are announced.
  • Keeptables and service areas clean and tidy as per proceduremanual.
  • Ensure room service trays and trolleysare setup correctly and collected promptly when guest(s) havefinished.
  • Attend to other duties as requestedby Management andSupervisors

GeneralDuties

  • Follow thestandards and performance outlined during training and in thedepartmental service procedures manual. Complete all tasks withinthe shift to these standards.
  • Suggest anyimprovements that could be made to existing services orprocedures.
  • Attend training programmes andmeetings as directed to constantly improve skills andknowledge.
  • Follow the expectations andguidelines in the Accor EmployeeHandbook.

Qualifications :

You must beeligible to live and work in the UK to apply for this position andbe in possession of a current workvisa.

This is a zerohours part timecontract.

  • A selfstarterwho has the ability to work unsupervised who ideally has experienceon either a Hotel Reception and/or in a Hotel Food &Beverage Department. 
  • Someone with apositive attitude and a genuine customer servicefocus.
  • A fastthinking problem solverwith initiative that takes pride in creating and deliveringmemorable guest experiences.
  • SuperbCommunication skills to interact with guests and other members ofthe team. 
  • Brilliant organisationskills.

RemoteWork :

No

Employment Type :

Parttime


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