Reception Team Member

4 weeks ago


Southampton, Southampton, United Kingdom AccorHotel Full time

Job Overview

This is an exciting opportunity to work at the Reception and be involved in the Food & Beverage department.

This is a part-time contract.

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
  • Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

Responsibilities

  • Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in, check-out, and throughout their stay.
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Handle all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance, ensure items are announced.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Ensure room service trays and trolleys are set up correctly and collected promptly when guest(s) have finished.
  • Attend to other duties as requested by Management and Supervisors.

General Responsibilities

  • Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
  • Suggest any improvements that could be made to existing services or procedures.
  • Attend training programs and meetings as directed to constantly improve skills and knowledge.
  • Follow the expectations and guidelines in the Accor Employee Handbook.

Requirements

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.

This is a part-time contract.

  • A self-starter who has the ability to work unsupervised, who ideally has experience on either a Hotel Reception and/or in a Hotel Food & Beverage Department.
  • Someone with a positive attitude and a genuine customer service focus.
  • A fast-thinking problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
  • Superb communication skills to interact with guests and other members of the team.
  • Brilliant organization skills.

Remote Work

No

Employment Type

Part-time


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