Reception Team Member | Hotel Hospitality Expert
2 weeks ago
Job Title: Reception Team Member
About the Role
We are seeking a skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest services and ensuring seamless check-in and check-out experiences.
Key Responsibilities
- Provide efficient and courteous service to guests, responding to their requests promptly and efficiently.
- Maintain accurate guest accounts and ensure all charges are posted in a timely manner.
- Handle all incoming calls in a professional and polite manner, transferring calls to relevant departments as needed.
- Collaborate with other hotel departments to ensure seamless communication and exceptional guest experiences.
- Participate in training programs and meetings to continuously improve skills and knowledge.
Requirements
* Eligible to live and work in the UK and in possession of a current work visa
* Previous experience in a hotel reception or food and beverage department
* Strong communication and organizational skills
* Ability to work independently and as part of a team
What We Offer
As a Reception Team Member at AccorHotel, you will enjoy a range of benefits, including:
- A competitive hourly rate of £12.20
- Discounted hotel nights and 50% off food and beverages
- High street discounts with your Heartist card
- 28 days of holiday, increasing to 33 days per year
- Apprenticeship opportunities and in-house training
- Free on-site parking and meals on duty
- Monthly 'Duck' awards and company pension
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