Reception Team Member

4 weeks ago


Southampton, Southampton, United Kingdom AccorHotel Full time

Job Title: Reception Team Member

Job Summary:

We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling all incoming calls, and maintaining accurate guest accounts.

Key Responsibilities:

  • Provide efficient service for guest registration and departure
  • Attend to all incoming calls in a professional and polite manner
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously
  • Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
  • Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced
  • Keep tables and service areas clean and tidy as per procedure manual
  • Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished

Requirements:

  • Eligible to live and work in the UK
  • Current work visa
  • Self-starter with ability to work unsupervised
  • Positive attitude and genuine customer service focus
  • Fast-thinking, problem solver with initiative
  • Superb communication skills to interact with guests and other members of the team
  • Brilliant organisation skills

Benefits:

  • Salary £12.20 per hour
  • Company Events - Team appreciation lunch
  • Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • High street discounts, with your Heartist card
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Team member referrals program
  • Personnel development - In house training
  • Free on-site parking
  • Free meals on duty
  • Monthly 'Duck' awards
  • Free uniform
  • Company Pension

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