Reception Team Member
2 weeks ago
Position Overview
This is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department.
This is a fixed term contract for a Maternity cover.
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Duties
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Attend to other duties as requested by Management and Supervisors
General Duties
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications
- You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
- This position is available on a full time 40 hour contract.
- A self-starter who has the ability to work unsupervised who ideally has experience on either a Hotel Reception and/or in a Hotel Food & Beverage Department.
- Someone with a positive attitude and a genuine customer service focus.
- A fast-thinking, problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
- Superb Communication skills to interact with guests and other members of the team.
- Brilliant organisation skills.
Additional Information
- Salary £12.20.per hour
- Company Events - Team appreciation lunch
- Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
- High street discounts, with your Heartist card
- Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
- Team member referrals program
- Personnel development - In house training
- Free on-site parking
- Free meals on duty
- Monthly 'Duck' awards
- Free uniform
- Company Pension
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