Reception Team Member

1 month ago


Southampton, Southampton, United Kingdom AccorHotel Full time
Job Description

As a Reception Team Member at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing guest registrations, handling incoming calls, and maintaining accurate records.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their requests promptly and efficiently.
  • Maintain control of guest accounts, ensuring all charges are accurate and posted on a timely basis.
  • Handle all calls professionally, greeting callers according to Accor policy and transferring calls to relevant departments as needed.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Requirements:
  • A self-starter with the ability to work unsupervised, ideally with experience in a hotel reception or food and beverage department.
  • A positive attitude and genuine customer service focus.
  • Superb communication skills to interact with guests and other team members.
  • Brilliant organization skills to manage multiple tasks and priorities.
What We Offer:
  • A competitive hourly rate of £12.20.
  • Discounted hotel nights and 50% off food and beverages.
  • High street discounts with your Heartist card.
  • A comprehensive benefits package, including company pension and holiday entitlement.

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