Reception Team Member
4 weeks ago
Position Overview
This is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department.
This is a zero hours part time contract.
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.
- Attend to all incoming calls in a professional and polite manner constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety
Duties
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during checkin checkout and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Handle all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Ensure room service trays and trolleys are setup correctly and collected promptly when guest(s) have finished.
- Attend to other duties as requested by Management and Supervisors
General Duties
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications :
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
This is a zero hours part time contract.
- A selfstarter who has the ability to work unsupervised who ideally has experience on either a Hotel Reception and/or in a Hotel Food & Beverage Department.
- Someone with a positive attitude and a genuine customer service focus.
- A fastthinking problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
- Superb Communication skills to interact with guests and other members of the team.
- Brilliant organisation skills.
Remote Work :
No
Employment Type :
Parttime
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberAccorHotel is seeking a skilled and customer-focused Reception Team Member to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide efficient and professional service to guests,...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberAccorHotel is seeking a skilled and customer-focused Reception Team Member to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide efficient and professional service to guests,...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberThis is an exciting opportunity to join our team as a Reception Team Member at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and professional...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberThis is an exciting opportunity to join our team as a Reception Team Member at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and professional...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full time{"Job Title": "Reception Team Member", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full time{"Job Title": "Reception Team Member", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeAccorHotel is seeking a skilled Reception Team Member to join our team. This role is perfect for a self-starter who can work unsupervised and has experience in a Hotel Reception and/or Food & Beverage Department. The ideal candidate will have a positive attitude, excellent communication skills, and a genuine customer service focus. Key responsibilities...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberAccorHotel is seeking a highly motivated and customer-focused Reception Team Member to join our team.Job Summary:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and supporting the smooth operation of our hotel.Key Responsibilities:Provide efficient...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and friendly...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and friendly...
-
Reception Team Member
5 months ago
Southampton, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Southampton as a Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50%...
-
Reception Team Member
4 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob DescriptionAs a Reception Team Member at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing guest registrations, handling incoming calls, and maintaining accurate records.Key Responsibilities:Provide exceptional customer service to...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberJob Summary: We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and maintaining accurate records.Key Responsibilities:Guest...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob Title: Reception Team MemberJob Summary:We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling all incoming calls, and maintaining accurate guest accounts.Key...
-
Night Reception Team Member
5 months ago
Southampton, United Kingdom Travelodge Full timeCome and join our amazing team at Travelodge Southampton Central as a Night Reception Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working hours to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly...
-
Reception Team Member
4 weeks ago
Southampton, United Kingdom AccorHotel Full timePositionOverviewThis is anexciting position because you will be based at the Reception butalso involved in the Food & Beverage department.This is a zerohours part timecontract.Provideefficient service for guest registration and departure; maintainaccurate guest accounts and provide accurate helpfulinformation. Attend to all incomingcalls in a professional...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob DescriptionPosition OverviewThis is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department. This is a fixed term contract for a Maternity cover.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob OverviewThis is an exciting role for a self-motivated individual who will be based at the Reception and involved in the Food & Beverage department.This is a zero hours part time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.Attend to all incoming calls in...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timeJob OverviewThis is an exciting opportunity to work at the Reception and be involved in the Food & Beverage department.This is a part-time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.Attend to all incoming calls in a professional and polite manner...
-
Reception Team Member
3 weeks ago
Southampton, Southampton, United Kingdom AccorHotel Full timePosition OverviewThis is an exciting position at AccorHotel where you will be based at the Reception and also involved in the Food & Beverage department.This is a zero hours part time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.Attend to all incoming calls...
