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Food and Beverage Assistant Breakfast

2 months ago

Hampshire, United Kingdom LQ Resorts Full time
Job Description

Food and Beverage Assistant - Breakfasts

Part time - 7am start

Langstone Quays Resort - Hayling Island - PO11 0NQ

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant to join our Breakfast Food & Beverage team. As a Food and Beverage Assistant - Breakfast you are responsible for creating a warm and welcoming environment for guests during breakfast service and providing an great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

About The Role

Roles and Responsibilities:

  • Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction

  • Preparing the outlets ready for service and ensuring the operation is left ready for the next shift

  • Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail

  • Assist with the receiving and storage of goods

  • Maintain a good food safety, hygiene standards and practices

  • Assists with cellar operations

  • Assists with the preparation of a food and beverage functions service

  • Cleaning of equipment

  • Cleaning and maintaining glassware and china for service

  • Preparation of waiter service stations

  • Preparation of tables

  • Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

  • Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.

  • Be aware of and follow all Health and Safety procedures.

  • Hours range from 5.30am to 12pm or 3pm 3-5 days per week

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

  • Confident and approachable

  • Positive, can-do attitude

  • Good team work and can work well alone

  • Calm under pressure during busy periods

  • Excellent selling and customer service skills

  • Can use own initiative and problem solve

  • Resilience and calm attitude when dealing with face-to-face complaints

    All staff Key Performance Measures 

    Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

    • To focus on the guest experience at all times and continually strive to delight time after time

    • To see each guest as part of a long-term relationship not a onetime event

    • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

    • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

    • To encourage our team to contribute to excellent working conditions for all

    • To gain a reputation for delivering financial performance and being consumed and enthralled about business. 

      Benefits

      LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

      • Discounts across the resort, including family and friends

      • Free onsite parking

      • Progression and career development opportunities.

      • Pension Scheme

      • Free staff meals

      • Free gym membership

      • Access to wellness programmes

      • Share of Resort’s service charges on monthly basis

      • Extra days holiday after 2 years


Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

  • To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

  • To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

  • To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

  • To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

  • Supporting our team’s physical and mental health Providing free gym membership

  • Delivering employee recognition programmes to reward hard work and effort.

  • Creating an environment that supports the development of skills, knowledge, qualifications and career progression

  • Discounts across all Resorts, to encourage leisure time

Desired Criteria

  • Knowledge of hotels industry
  • Experience of working café or restaurant
  • Willingness to undertake further training.
  • Thrives on routine daily tasks
  • Good problem-solving skills

Required Criteria

  • Great attention to detail and Excellent standards of Customer Care
  • Excellent communication, both written and verbal
  • Reliable and able to work under pressure as a team or alone by following instruction
  • Good Time keeping and attendance with a flexible approach to work
  • Excellent standard of personal appearance and hygiene.
  • Good standard of education and willing to learn
  • Experience dealing with people
  • Polite, friendly and engaging personality
  • Helpful to guests requiring assistance
  • Respectful Positive ‘can-do’ attitude

Closing DateSaturday 21st September, 2024