Food and Beverage Assistant
4 weeks ago
We are seeking a highly motivated and enthusiastic Food and Beverage Assistant to join our Breakfast Food and Beverage team at Langstone Quays Resort. As a key member of our team, you will be responsible for creating a warm and welcoming environment for our guests during breakfast service.
Key Responsibilities:
- Provide exceptional levels of service to all guests, responding to requests and complaints in a timely manner and ensuring guest satisfaction.
- Prepare the outlets ready for service and ensure the operation is left ready for the next shift.
- Take beverage orders from customers, prepare and serve drinks as requested, paying attention to detail.
- Assist with the receiving and storage of goods.
- Maintain a good food safety, hygiene standards and practices.
- Assist with cellar operations.
- Assist with the preparation of a food and beverage functions service.
- Clean equipment.
- Clean and maintain glassware and china for service.
- Prepare waiter service stations.
- Prepare tables.
- Maintain high standards of personal appearance and hygiene, including wearing and maintaining a clean uniform at all times.
- Follow all company policies and procedures outlined in the Employee Handbook, including any department-specific procedures such as cash handling and credit procedures.
- Be aware of and follow all Health and Safety procedures.
Requirements:
- Confident and approachable.
- Positive, can-do attitude.
- Good team work and ability to work well alone.
- Calm under pressure during busy periods.
- Excellent selling and customer service skills.
- Ability to use own initiative and problem solve.
- Resilience and calm attitude when dealing with face-to-face complaints.
Benefits:
- Discounts across the resort, including family and friends.
- Free onsite parking.
- Progression and career development opportunities.
- Pension Scheme.
- Free staff meals.
- Free gym membership.
- Access to wellness programmes.
- Share of Resort's service charges on a monthly basis.
- Extra days holiday after 2 years.
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