Customer Care Representative

5 months ago


Warrington, United Kingdom Crown Full time

Job Description

To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.

The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.

This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.

Representatives are required to maintain good housekeeping in relation to WIP (Work In Progress), and manage a busy telephone and email service used to log breakdown calls from our vast client base across the UK. They should be equipped with an excellent Customer Care mantra which involves them going the extra mile to accommodate the needs of the customer.

The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.

Customer Care

Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.

Service Call Intake & Dispatch

Receive service repair and maintenance requests from customer and enter into in-house software. Jeopardy management of open work orders, ensuring all customer SLA’s are met.  Report any non-compliance issues to Management.  Process Crown owned equipment repair information into in-house software.  Regular monitoring of service dashboard to ensure WIP is processing within targets.

Clocking Validation

Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.

Invoicing

Verify all labour and part items are present on work orders, and generate accurate invoices.

PM Agreements

Enter PM agreements into in-house software for scheduling and update as necessary.

Estimates

Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.

Invoice Queries

Review and resolve any invoice queries in line with the company’s 5 day handling time.

Emails

Regular handling of incoming emails to the generic Customer Care email address.

Person Specification

Essential Skills:

A high level of Customer Care and a strong administrative background is required. Excellent communication skills both written and verbal and a fantastic telephone manner are essential. Attention to detail with good organisational skills and the ability to prioritise workload Experience gained within a similar role desirable. This position requires excellent IT skills with an ability to learn new procedures. Fully IT literate with a good knowledge of Word and Excel The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.

Vacancy Details



  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...


  • Warrington, Warrington, United Kingdom Crown Full time

    {"Job Title": "Customer Care Representative", "Job Description": "Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, while achieving monthly targets set in relation to KPIs and Service Budgets.The ideal candidate will...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a Customer Care Representative, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary: We are seeking a highly skilled Customer Care Representative to join our team at Crown. As a key member of our UK Service Team, you will be responsible for delivering exceptional customer care while achieving monthly targets set in relation to KPIs and Service Budgets.Key Responsibilities:Interpret customer...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Service RepresentativeCrown is seeking a highly skilled Customer Service Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering excellence in customer care while achieving monthly targets set in relation to KPIs and Service Budgets.The role of the Customer Service Representative is...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeCrown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and process...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeCrown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Interpret customer requirements and process...


  • Warrington, Warrington, United Kingdom Culina Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Culina Group. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional contract support and customer service in a fast-paced environment.Key Responsibilities:Act as the first point...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeCrown is seeking a highly skilled Customer Care Representative to join our UK Service Team. The successful candidate will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate maintenance records.Key Responsibilities:Interpret customer requirements and process...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate records.Key Responsibilities:Customer Care:Build strong...


  • Warrington, Warrington, United Kingdom Crown Full time

    Job Title: Customer Care RepresentativeJob Summary:Crown is seeking a highly skilled Customer Care Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering exceptional customer service, achieving monthly targets, and maintaining accurate maintenance records.Key Responsibilities:Customer Care:Build strong...