Customer Service Representative

4 months ago

Warrington, United Kingdom Scottsdale Golf Full time

**Customer Services Representative**

**25 hours per week.**

**9.30am to 2.30pm Monday to Friday.**

**£11.44 per hour**

Are you passionate about golf and providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you

**About Us**:
Scottsdale Golf is a leading supplier of premium golf equipment and accessories. We pride ourselves on offering top-quality products and outstanding customer service to golf enthusiasts worldwide. As we continue to grow, we're seeking a dedicated Customer Services Representative to join our dynamic team.

**Position Overview**:
As a Customer Services Representative, you will be the first point of contact for our valued customers. You will handle inquiries, provide product information, process orders, and ensure that all customer interactions are handled promptly and professionally. This role is vital to maintaining our reputation for excellence and fostering long-term customer relationships.

**Key Responsibilities**:

- Assist customers with product selection, sizing, and availability.
- Process orders accurately and efficiently, ensuring a seamless purchasing experience.
- Address customer concerns and resolve issues to their satisfaction.
- Collaborate with other departments to coordinate shipments, track orders, and handle returns or exchanges.
- Maintain up-to-date knowledge of our product offerings and promotions.
- Provide feedback to management on customer trends, issues, and opportunities for improvement.

**Qualifications**:

- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to multitask and prioritise in a fast-paced environment.
- Proficiency with computer systems.
- Passion for golf and knowledge of golf equipment is desirable but not essential.

**Benefits**:

- Cycle to work scheme
- Employee discount scheme
- 28 days holiday
- Extra paid day off for your birthday
- Pension scheme
- Company events
- The opportunity for progression within the company
- Employee assistance programme supporting positive mental health
- Friendly and supportive work environment with a passionate team

**How to Apply**:
If you're ready to join a dynamic company that's passionate about golf and customer satisfaction, please submit your CV and a cover letter detailing your relevant experience and why you'd be a great fit for this role. We look forward to hearing from you

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: 25 per week

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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