Customer Service Representative
6 months ago
**CUSTOMER SERVICE REPRESENTATIVE**:
Our team in **Daresbury** currently has an opening for a **Customer Service Representative**
**YOUR ROLE & RESPONSIBILITIES**:
- To ensure that customer expectations are met or exceeded by the accurate and timely processing of customer purchase orders.
- Effectively communicate with the customer and internal/external stakeholders to ensure that business meets its customer service goals such as OTIF etc.
- Contribute to the overall business goal of becoming “Customer Centric”.
- Receipt and processing of customers orders onto M4 computer system.
- Documentation of all relevant information from customer orders.
- Check and validate customer confirmation purchase orders.
- Regularly update customer information on the Brenntag system network.
- Receive and process enquiries, ensure follow up.
- Process Return Inwards Notes.
- General administration to include filing, order checking and scanning.
- Liaise with other sales staff to maximise sales opportunities.
- Documentation of customer complaints.
- Attend CX meetings and contribute to the business objectives on CX.
**YOUR PROFILE**:
- GCSE or equivalent qualifications essential.
- A-Level or equivalent desired.
**INTERESTED?**:
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