Customer Care Representative
2 days ago
Our client is a rapidly growing housing developer, passionate about delivering top-quality homes and exceptional customer experiences. As they expand, they seek a dedicated Customer Care Coordinator to bridge the gap between the company and its homeowners, ensuring a seamless and positive journey post-purchase.
Key Responsibilities:
- Manage incoming inquiries and resolve homeowner concerns effectively.
- Coordinate with internal teams to ensure timely resolution of issues.
- Maintain accurate records of interactions, ensuring all customer data is up-to-date.
- Provide exceptional aftercare and follow-up to ensure customer satisfaction.
- Contribute to the development of customer care processes and identify areas for improvement.
About You:
- Experience in customer service, ideally in property or housing.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Proficiency in CRM software is a plus.
- Ability to work effectively within a team and independently.
Why Apply:
This is an excellent opportunity to join a growing company where your contributions will be valued, and you'll have the chance to grow your career alongside the company. If you're passionate about delivering exceptional customer care and want to be part of a thriving new housing developer, we encourage you to apply.
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