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Outpatient Bookings Administrator
4 months ago
Outpatient Bookings Administrator | Macclesfield | Permanent | Part-time | 30 hours per week | £11.48 per hour
Spire Regency Hospital has an exciting opportunity for an experienced individual to join our outpatient appointments team on a part-time, permanent basis.
Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.
Working Hours: 4 days shift across Monday to Friday between 8 am and 6 pm
Contract Type: Permanent
As Outpatient Administrator you will ensure the provision and maintenance of an efficient patient appointments service within the hospital.
Duties and Responsibilities
Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP) Manage the telephone lines in an effective and timely manner Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations) Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held. Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI’s Maintain departmental electronic and manual filing systems accurately Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requestsWho we're looking for
High standard of secondary education with demonstrable literacy and numeracy skills Track record of successful delivery in a similar role, in an office and / or customer service environment Experience of handling high call volumes in a fast paced environment Excellent customer service skills and telephone skills Strong IT skills You must also have excellent interpersonal and verbal and written communication skills A team player with a can-do attitude Previous Healthcare experience would be advantageousBenefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers Private medical insurance Life assuranceOur Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating togetherOur people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
