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Internal Communications and Engagement Officer

2 months ago

Chester, United Kingdom Chester Zoo Full time


We’re not just an amazing, award-winning visitor attraction that’s home to 20,000 incredible animals inside 128 acres of stunning gardens. We’re not just the UK’s most popular zoo. We’re a major wildlife charity that’s committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we’re making a hugely significant contribution to conservation at a time when it’s needed most. We are Chester Zoo and we prevent extinction.


The Role Internal Communications and Engagement Officer


We now have an exciting new role for an outstanding Internal Communications and Engagement Officer. The role will be working alongside the wider People team and in collaboration with the Marketing and PR team. The Internal Communications and Engagement Officer will be responsible for the planning and delivery of a robust internal communications plan in support of the internal communications strategy. This role manages all areas of internal communications that is planning and delivering effective communications via online and offline events, intranet, email, newsletter, video and, in some cases, external channels

We’re looking for a dynamic individual who has the passion and drive to:


  • Create Engaging Content- Develop all types of content, including copy, video, and photography, for internal channels, the intranet, and events. Deliver authentic, fresh, and inspiring communications across platforms, taking a journalistic approach to seek out and generate compelling stories and narratives.
  • Develop and Plan Internal Communications- Create and implement comprehensive internal communications plans that support both the overall strategy and people-focused goals. Regularly review and measure these plans, using a scorecard to track and ensure key KPIs are met.
  • Manage Communication Channels- Oversee all internal communications channels, such as the intranet, newsletters, vlogs, blogs, all-staff briefings, and email updates, ensuring consistent and effective messaging across the board.
  • Collaborate on Communications Development-Work closely with the People, PR, and Marketing teams to align internal and external communications, ensuring consistency in brand tone and messaging across all platforms.
  • Manage Networks and Relationships- Develop and maintain a stakeholder matrix, building and managing key relationships at all organisational levels, including with the CEO and Directorate. Influence and persuade stakeholders to deliver a cohesive communications plan.
  • Coordinate and Manage Events- Plan and coordinate engaging events for colleagues, such as Director Engagement Sessions, to inspire and connect our teams. Support zoo-wide communication and engagement activities.
  • Design and Deliver Engagement Initiatives- Lead the creation and implementation of proactive, innovative activities for initiatives like Vibrancy, Wellbeing, and Diversity and Inclusion. Collaborate closely with the People & Culture Department to advance these programs and enhance team engagement.


Our Requirements

  • Experience in a Communications or employee engagement related role
  • Experience of creating and editing video content
  • Excellent copywriting skills with the ability to produce engaging content, demonstrating high levels of accuracy and attention to detail
  • A creative and forward thinking approach
  • Experience across digital communications channels
  • Excellent planning and organisational skills
  • Excellent interpersonal skills and the ability to work collaboratively across a diverse workforce

Although not essential, the following would be desirable:

  • Communications specific qualifications would be desirable
  • Experience of SharePoint would be an advantage.
  • Event management experience would be desirable

The Package

  • Contract Type Permanent 40 hours a week with a rota weekend of being on call as part of the Duty PR rota, for which the role holder will be compensated
  • Salary of £31,223.05 per annum
  • 33 days annual leave
  • Annual holiday buy/sell scheme
  • Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
  • Cycle to work scheme
  • Healthcare plan and employee assistance programme
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, high street shops and more via Perks
  • Pension scheme with generous employer contributions up to 9%