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Community Engagement Specialist
2 months ago
About the Role:
We are seeking a highly skilled and experienced individual to join our team as a Workplace Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer experiences to our clients and their colleagues.
Key Responsibilities:
- Provide a welcoming and inclusive environment for all employees and visitors
- Take ownership of all services that support employees within the workplace, including facilities management and maintenance
- Build relationships with key stakeholders and encourage interaction between employees and workplace teams
- Understand the needs of the business and create a culture of community well-being
- Support events and promote activities that bring together employees from across different teams
- Immerse yourself in the work profile of each business and identify key workplace features that are critical to their success
- Be a promoter of workplace technology and encourage employees to use online reporting of faults and requests
- Be the go-to person for all workplace matters, answering questions and delivering effective solutions
- Ownership of meeting rooms, including in-room technology and troubleshooting
- Establish relationships with key stakeholders across the workplace teams
- Become an effective bridge point between business units, local/regional facilities management, and client end-user colleagues
- Support orientation of new staff and aid staff visiting from other offices
- Oversee behaviors and etiquettes in the workplace through ongoing monitoring, engagement, and communications
- Support facilities management in responding to internal workplace issues
- Take ownership of locker management, including assignment, moves, and changes
- Undertake headcount analysis and general observations to understand key peak periods, downtime, and broader behaviors in the workplace
About JLL:
JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously and strive to create a secure and healthy working environment for everyone involved.
What We Expect:
- We prioritize the health and safety of people and buildings, following established safety protocols and reporting hazards/incidents
- We encourage safe practices and stay informed about health and safety measures
- We report at least two good catches per year and attend the SAFER together workshop
- We leverage our expertise to find actionable insights from data and translate them into action
- We promote resource efficiency, energy conservation, and environmental stewardship, supporting innovative sustainability initiatives and driving continuous improvement