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Customer Communications

2 months ago

Chester, United Kingdom Muir Group Housing Association Full time

**Do you have the drive to make a difference by living our values every day to help us deliver our new Customer Commitment - It’s an exciting time to join us**

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You'll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. You'll work with them to help them sustain their tenancy, understand their needs, offer support and take action to help them develop their skills and behaviours.

We’re Muir; working with people to maximise their quality of life. We manage 5,600 homes over a wide geographical area and our customers include families, older people, and those in need of special care and support.

Our customers have told us how important it is for us to listen and act on their feedback, being there to call on when they need help and do what we say we'll do.

We’re committed to doing just that - putting our customers at the heart of everything.

This is a new role for us - we’re committed to achieving brilliant customer communication and engagement.

Do you have the drive to take forward our customer communication and engagement approach and make a difference, by living our values every day to ensure our customers voices are listened to and acted on, so we deliver excellent services that meet their needs and matter to them.

With previous experience in a similar role, you’ll be a great communicator, who cares about putting our customers at the heart of everything you do. You’ll have outstanding knowledge of creating, developing, supporting and delivering meaningful tenant involvement helping customers to scrutinise, shape and influence services.

With a desire to make a positive impact on people's lives through our customer communications, you’ll bring to life our personality and take our customers on the journey with us. You’ll champion an inclusive approach every time you engage with our customers, along with a curiosity to continually learn best practice and use this in the way we communicate with our customers.

**You’ll be able to **
- Deliver customer involvement initiatives and activities that encourage and empower customers to shape, influence and challenge services.
- Plan and deliver training and support for our customers and colleagues.
- Create and produce key customer communications, gathering information to develop engaging stories.
- Develop and deliver exciting, dynamic and innovative ideas to complement, add value and improve our customer communication and engagement.
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities.
- Support our teams to understand our customers better to influence service delivery, remove barriers and ensure the accessibility of services.
- Provide assurance and support we’re meeting the consumer standards delivering excellent customer focused communication and engagement.

So, take a look at our job profile - if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

You’ll need to submit a CV and supporting statement telling us about you and why you're right for the job, to do this please click the below link:
Muir Current Vacancies

**About our team **

Our team is great (if we don’t mind saying so ourselves) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun You’ll be part of our new Customer Experience Directorate and report to our Head of Customer Experience - it’s an exciting team to be part of, as we deliver our new corporate plan ambitions

**What’s in it for you?**

Muir is a fantastic place to develop and progress your career. Here are some things we think you’ll love about these roles:

- 35-hour working week
- Flexible / agile working options
- 25 days annual leave (rising to 28 days after four years) plus Bank Holidays
- DC Pension Scheme with employer’s contributions up to 10.5%
- Staff activity fund
- Medi-Cash Employee Assistance Programme
- Opportunities for learning, training, and professional development
- Payments of professional subscription fees