Patient Flow Co-ordinator

2 weeks ago

Coventry, United Kingdom Coventry and Warwickshire Partnership Trust Full time

Job summary

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our RISE Services as an admin Patient Flow Co-ordinator on a full-time basis.

The post holder will have excellent organisational skills, effective communication skills and the ability to be innovative in regards to the way in which clinical assessments and interventions are co-ordinated.

You will play important roles supporting our Secondary Care Mental Health and Children and Young Adolescences Services and will be base cover activity within the the RISE Eating Disorder's Team, however cover within other teams may be required.

Please note it is likely that the role will incorporate remote/home working as well as a physical base.

Main duties of the job

The main responsibilities of this post are to co-ordinate the delivery of clinical interventions for children and young people and their Families within the RISE Service. You will support specific processes for data management to contribute to the development of services, improve clinical outcomes and contribute to clinical and service audits.

Main Duties:

To liaise with other members of the multi-disciplinary/multi-agency team, completing relevant forms and documentation to support referrals to the ED Team with the required degree of urgency under the supervision of the Patient Flow Manager and ED Team. Co-ordinate appointments . To support multi-disciplinary team meetings by completing and outcoming agendas, adding clinical notes of conversations to patient records and supporting patient flow onto the treatment waiting list. To support patient flow with regards to offered interventions. To ensure that up to date written and/or electronic records and activity data are maintained in accordance with professional and Trust standards and policies. To participate in the signposting process, contacting appropriate resources and/or support in order to facilitate effective discharge.

About us

RISE is a family of NHS-led services providing emotional wellbeing and mental health services for children and young people in Coventry and Warwickshire.

RISE aims to build resilience and empower children and young people (as well as the adults in their lives) to know where to go for help and advice.

RISE is made up of several different services, each led by mental health specialists, who work with other local services and professionals to support Young people and their families. This is an exciting opportunity to join our RISE Services.

Job description

Job responsibilities

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

Person Specification

Qualifications

Essential

English and Maths GCSE grades A-C or or equivalent qualification/ experience/ willing to work towards completion of this. Commitment to lifelong learning and continuing personal and career development.

Desirable

QCF Business Administration Level 3

Knowledge

Essential

A good standard of written communication, Good verbal communication skills Knowledge of Mental Health terminology Excellent organisational skills Ability to manage and prioritise own workload/use own initiative. Ability to pay attention to detail where there are predictable interruptions to the work pattern. Ability to deal professionally with enquiries from staff, service users and stakeholders Standard IT/Keyboard Skills Ability to work in stressful and high-pressure environments including sensitive situations. Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)

Desirable

Effective self-management skills, Able to identify when to seek support Experience of working in a busy office / customer care environment Experience of using Trust IT systems

Personal Attributes

Essential

Interacts well with others / team working, Works with Initiative, Self Motivation Demonstrates empathy & sensitivity Anti Discriminatory approach to practice that promotes equality and values diversity

Other

Essential

Ability to travel to multiple sites Willing to undertake DBS (

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