Patient Flow Coordinator

5 months ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

An extremely exciting opportunity has arisen for a Patient Flow Coordinator to support the new and transformational One Coventry Integrated Team (OCIT) service. The trust along with Coventry City Council and Coventry and Warwickshire Partnership Trust have designed and developed 3 Local Integrated Teams (LITs) across the city of Coventry which are supported by mutli-professional teams offering a holistic and integrated approach to urgent community needs for the residents of Coventry.

Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust has an ambition to deliver improvements in the health and wellbeing of our local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

To deliver training in Pathways, and system support tools to support assessments as required ensuring safe discharge planning and patient flow coordination with the correct identified level of support

To support patient flow for those patient’s case managed by Local Integrated Teams.

To coordinate the assessments and referrals on patients related to patient flow

To communicate with patients / families / carers / care Homes of the patients within LIT processes and coordinate patient flow, planning meetings as required to support the Local Integrated team.

To work independently within a Local Integrated Team, seeking senior level of support as required on tasks outside of identified competency.

Provide education, support and advise to the Local Integrated team on the patient flow and discharge process and pathways.

To represent Complex Flow Improvement, Lead where applicable and to provide team development and case load updates to Managers and inform LIT manager of blockages.

Escalate and report any concerns via LIT manager to highlight delays in discharge.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To establish and maintain effective communication with patients, carers, MDT, other workers and agencies across health, social care and the private sector.

To resolve issues for patients and staff to ensure safe discharge and patient flow and escalate issues accordingly to LIT manager

Utilise IT systems to secure accurate, timely patient data. To enter I data onto specialised database and maintain equipment provision, for the purposes of audit, within data protection guidelines.

Communicate all relevant information about the patients within the LIT caseload to the multi
- disciplinary team and ensure accurate recording for handover of patients in your absence.

Support staff and patients exposed to difficult situations arising in the clinical area e.g. after receipt of bad news or following an unexpected event and escalate to appropriate clinical lead within scope.

Promote and monitor adherence to Health and Safety and Trust policy designed to protect healthcare staff and service users from known hazards.

Work closely with care homes to facilitate flow to their normal place of residence.

Maintain a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene and infection control at all times.

To ensure confidentiality of patient and staff information is maintained at all times.

To promote awareness of the role of the Local Integrated Teams.

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