Customer Support Coordinator

3 days ago

Coventry, United Kingdom Apex Recruitment Services Full time

Coventry
8.30 am - 5.00 pm (Flexible hours after training period - e.g., 8.00 am - 4.30 pm)
Competitive salary + Quarterly Bonuses based on company performance + other benefits
Hybrid remote: 4 days in the office and one day working from home (following initial probation period)

As a result of business growth, an exciting opportunity has become available for a Customer Support Coordinator to join an international engineering business, based in Coventry, on a permanent basis, offering great career development opportunities.

Reporting to the Order Management Leader, the Customer Support Coordinator will play a crucial role in supporting and managing customer expectations. The primary responsibility of this role is to look after customer accounts but with a particular focus on logistics, freight forwarding and exports. Focusing on tracking and monitoring the customer orders through the business.

**Key Responsibilities of the Customer Support Coordinator**:

- Serve as the primary day-to-day customer point of contact, ensuring proactive communication on all order-related matters to provide an exceptional customer experience.
- Actively review and manage the company order book, proactively ensuring on-time delivery performance targets are met.
- Handle customer inquiries and requests professionally, using problem-solving skills to address delivery or invoice challenges and implement corrective actions to prevent reoccurrence.
- Maintain accurate and up-to-date records in relevant databases
- Focus on efficient process management along with order flow and invoicing processes.
- Demonstrate a flexible approach to tasks and special projects, actively seeking improvements to enhance organisational efficiency and customer experience.
- Actively participate in team meetings, contributing ideas and initiatives.
- Collaborate in cross-functional team meetings.
- Undertake additional duties as required to support the organisation's goals.

**Key Skills of the Customer Support Coordinator**:

- Demonstrates the ability to work independently and as part of the team
- Relevant experience in building and nurturing customer/supplier relationships
- Strong problem-solving skills
- Strong education background with a desire to learn and develop
- Proficiency in Microsoft packages e.g. Excel, Word and Outlook
- Adaptable and flexible in approaching tasks and working in different situations.
- Ability to work collaboratively with colleagues

Customer Support Coordinator
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