Customer Claims Coordinator
7 months ago
**Location**: Coventry
**Salary** £28,000 per annum
**The working hours**: 37.5 hours per week - Monday - Friday 8.30am - 5pm
**Job type**: Full-time, Permanent
Hybrid working available after training period.
An exciting opportunity has become available for an experienced Customer Claims Coordinator to join an international engineering brand based in Coventry. This role offers a chance to contribute to a company manufacturing highly engineered components and systems for global markets, fostering a more sustainable future.
As the Customer Claims Coordinator, you will be pivotal in overseeing the management of claims and repair handling procedures for sales operations spanning the UK and Ireland. This role involves delivering top-tier customer experiences and fostering collaboration across various divisions within the company to streamline enquiries and repair processes effectively.
**The duties and responsibilities of the Customer Claims Coordinator**:
- Processing all customer claims onto the claim handling system, adhering to EMEA standards.
- To take ownership of escalated customer issues and follow problems through to resolution.
- Proactively identify solutions to achieve key performance indicators (KPIs) and reduce open queries.
- Participate in all relevant lean activity driving continuous improvements across the business.
- Checking the customer details to make sure you have all the correct and additional information needed to ensure the right processing in the standard system.
- Coordinate shipping of rejected goods and initiate containment actions for technical non-conformities.
- Conduct root cause analysis for administrative and commercial claims, ensuring problem-solving activities align with value stream principles.
- Follow up on root cause results and corrective actions for timely resolution.
- Coordinate replacement items as needed, collaborating with internal teams.
- Decide if there is a need to issue a credit note and process and issue credit notes to settle the relevant enquiries.
- Collaborate with the team and supervisor to enhance the overall process.
- Maintain high levels of communication with customers and internal departments and provide an excellent customer experience.
**The ideal Customer Claims Coordinator**:
- Previous experience within an Administration or Coordinator role or someone with excellent customer service skills, preferably within an engineering or manufacturing environment.
- Someone with strong problem solving and relationship skills.
- Experience in an office environment is preferable.
- Customer focus, both internal and external
- Database management skills, including accuracy and attention to detail.
- The ability to work with competing priorities under pressure and plan workload.
- Excellent IT skills - experience with Word, Excel, PowerPoint, and Outlook is essential.
-
Claims Coordinator
2 days ago
Coventry, United Kingdom Apex Recruitment Full time**Claims Coordinator** **Location**: Coventry **Salary** £25,000 per annum **The working hours**: 37.5 hours per week - Monday - Friday 8.30am - 5pm **Job type**: Full-time, Temporary ongoing role. Hybrid working available after training period. An exciting opportunity has become available for an experienced Claims Coordinator to join an international...
-
Claims Advisor
7 months ago
Coventry, United Kingdom Saint Gobain Full time**The Role** At Saint Gobain Off Site Solutions we are looking for Claims Advisor at our Binley site to work in our helping to deliver strong and consistent service to our customers. This role will be a part of our customer claims team. In your position of Claims Advisor, you will be responsible for providing administration support to our team and...
-
Claims engineer
1 month ago
Coventry, United Kingdom Adecco Full timeJob Title: Claims Engineer 📍 Location: Coventry 📆 Contract Details: Permanent 💰 Salary: Competitive 🏢 About Our Client: Join the Claims team at a leading Uk insurance company based in Coventry, and become a part of an organisation dedicated to settling valid claims for policyholders and clients worldwide. As a Claims Engineer, you will focus...
-
Claims engineer
1 month ago
Coventry, United Kingdom CV-Library Full timeJob Title: Claims Engineer 📍 Location: Coventry 📆 Contract Details: Permanent 💰 Salary: Competitive 🏢 About Our Client: Join the Claims team at a leading Uk insurance company based in Coventry, and become a part of an organisation dedicated to settling valid claims for policyholders and clients worldwide. As a Claims...
-
Warranty Claims Specialist
2 weeks ago
Coventry, United Kingdom Hamlin Knight Full timeAt Hamlin Knight, we are seeking an experienced Warranty Claims Specialist to join our team. In this role, you will be responsible for handling warranty claims efficiently and effectively, ensuring high levels of customer satisfaction.Key Responsibilities:- Manage and resolve warranty claims promptly and professionally- Collaborate with internal teams to...
-
Automotive claims assessor
1 month ago
Coventry, United Kingdom CV-Library Full timeJob Title: Automotive claims assessor 📍 Location: Coventry 📆 Contract Details: Permanent 💰 Salary: Competitive 🏢 About Our Client: Join the Claims team at a leading Uk insurance company based in Coventry, and become a part of an organisation dedicated to settling valid claims for policyholders and clients worldwide. As a...
-
Automotive claims assessor
1 month ago
Coventry, United Kingdom Adecco Full timeJob Title: Automotive claims assessor 📍 Location: Coventry 📆 Contract Details: Permanent 💰 Salary: Competitive 🏢 About Our Client: Join the Claims team at a leading Uk insurance company based in Coventry, and become a part of an organisation dedicated to settling valid claims for policyholders and clients worldwide. As a Claims Engineer, you...
-
Automotive Claims Assessor
1 month ago
Coventry, United Kingdom Adecco Uk Limited Full timeJob Title: Automotive claims assessor Location: Coventry Contract Details: Permanent Salary: Competitive About Our Client: Join the Claims team at a leading Uk insurance company based in Coventry, and become a part of an organisation dedicated to settling valid claims for policyholders and clients worldwide.As a Claims Engineer, you will focus on Mechanical,...
-
Account Performance Coordinator
2 weeks ago
Coventry, United Kingdom Hamlin Knight Full timeJob SummaryWe are seeking an experienced Account Performance Coordinator to join our team at Hamlin Knight. In this role, you will be responsible for managing client relationships and ensuring the smooth execution of warranty claims. If you have a strong background in customer service and a passion for delivering exceptional results, we encourage you to...
-
Vehicle Repair Logistics Coordinator
2 weeks ago
Coventry, Coventry, United Kingdom MotorMatchLTD Full timeWe are seeking a skilled Vehicle Repair Logistics Coordinator to join our team at MotorMatch Recruitment Ltd. In this role, you will be responsible for coordinating repair bookings based on customer preferences, ensuring alignment with agreed dates and courtesy car provision.Key Responsibilities:Coordinate repair bookings based on customer preferencesLiaise...
-
Warranty Claims Specialist
2 weeks ago
Coventry, Coventry, United Kingdom Hamlin Knight Full timeAbout Hamlin Knight">Hamlin Knight is a rapidly growing client based in Coventry, offering an excellent opportunity for a dedicated individual to join our team. With a focus on customer satisfaction, we strive to provide exceptional service and support to our clients.Job OverviewWe are seeking a highly motivated Warranty Account Representative to join our...
-
Injury Claims Coordinator
1 week ago
Coventry, Coventry, United Kingdom G2 Legal Limited Full timeAbout the RoleG2 Legal Limited is a multi-site regional firm with an excellent reputation for personal injury and clinical negligence work.We are looking for a Personal Injury Paralegal to bolster our close-knit team and assist solicitors in a varied caseload of personal injury and clinical negligence work.Key Tasks:Assisting solicitors in a varied caseload...
-
Customer Support Coordinator
6 months ago
Coventry, United Kingdom Apex Recruitment Services Full timeCoventry 8.30 am - 5.00 pm (Flexible hours after training period - e.g., 8.00 am - 4.30 pm) Competitive salary + Quarterly Bonuses based on company performance + other benefits Hybrid remote: 4 days in the office and one day working from home (following initial probation period) As a result of business growth, an exciting opportunity has become available...
-
Customer Service Coordinator
2 weeks ago
Coventry, United Kingdom MotorMatchLTD Full time**Job Title:** Customer Service Coordinator**Salary:** £25,000 - £35,000 per annumMotorMatch Ltd is seeking an experienced Customer Service Coordinator to join their dynamic team. As a key member of the customer service department, you will play a crucial role in ensuring a positive experience for customers throughout the repair process.The ideal candidate...
-
Customer Success Coordinator
1 month ago
Coventry, Coventry, United Kingdom Veoneer, Inc. Full timeWe are looking for a highly skilled Customer Success Coordinator to join our team at Veoneer, Inc. Based in Coventry, this role offers a competitive salary of £55,000 - £75,000 per annum, depending on experience, plus benefits including a comprehensive pension scheme, life assurance, and generous holiday entitlement.The ideal candidate will have a strong...
-
Clinical Negligence Claims Coordinator
2 weeks ago
Coventry, Coventry, United Kingdom G2 Legal Limited Full timeRole DescriptionWe are seeking a highly skilled Personal Injury Lawyer Assistant to join our team. In this role, you will assist a solicitor in a varied caseload of personal injury and clinical negligence work.About G2 Legal LimitedG2 Legal Limited is a reputable firm with a strong focus on staff retention. We provide a supportive environment for our...
-
Customer Service Coordinator
3 days ago
Coventry, Coventry, United Kingdom NHS Full timeJob Description: Customer Service CoordinatorNHS Coventry and Warwickshire ICB is looking for a skilled Customer Service Coordinator to join their team. This role involves providing a high level of customer service to internal and external stakeholders, ensuring that all enquiries are dealt with promptly and professionally.**Main Duties:*** Provide...
-
Customer Vehicle Repair Coodinator
1 month ago
Coventry, United Kingdom MotorMatchLTD Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...
-
Customer Vehicle Repair Coodinator
1 month ago
Coventry, United Kingdom CV-Library Full timeMotorMatch Recruitment Ltd are seeking an experienced Customer Vehicle Repair Coodinator (Remote / On Site) Join a dynamic and growing team as a Customer Service and Vehicle Repair Coordinator. This exciting role involves managing the customer journey throughout the repair process, from start to finish. As the Customer Service / Vehicle Repair Coordinator,...
-
Customer Service Coordinator
2 days ago
Coventry, Coventry, United Kingdom Hays Social Care Full timeAbout Our TeamWe are a specialist sheltered scheme housing provider operating nationwide, with a reputation for delivering high-quality services to our customers.Job SummaryWe are seeking a skilled Customer Service Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service to our customers aged...