Neurodevelopmental Service Patient Flow Coordinator

5 months ago

Coventry, United Kingdom Coventry and Warwickshire Partnership NHS Trust Full time

Patient Flow Coordinator - Band 5

All Age Neurodevelopmental Service

Part Time, fixed term 12 months contract

The Warwickshire Preschool Service is a multi disciplinary team working with individuals across the life span providing assessment, diagnosis and interventions for individuals with Neurodevelopmental Disorders such as Autism and Attention Deficit Hyper Activity Disorder (ADHD). We are passionate, innovative and dynamic teams who pride themselves on the quality of their work.

The service have recently received investment to manage the high numbers of children, young people and adults referred in and have procured external partners to work alongside CWPT to provide diagnostic assessments.

As part of this work the service need a capable patient flow Co-ordinator with exceptional organisational and time management skills and experience in supporting the work of a small team.

We are looking for a dynamic individual who has experience of NHS medical systems, has excellent IT skills and is confident in analysing data.

To support the Trusts move to remote working there will be an expectation for the successful applicant to work both from the office and also have to ability to work from home. Appropriate equipment will be provided.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

The role of patient flow co-ordinator will be overseeing the flow of patient information to and from external partners. Ensuring there are appropriate and sufficient referrals being allocated to each provider and creating robust processes to manage and report on numbers. They will have responsibility for managing demand and capacity with support from the leads in the service.

The role will oversee the work of a number of a small team who are triaging and allocating cases to external partners including admin, clinical staff and a Data Quality Officer. They will also work closely with our information and contracting team to triangulate data and report on the activity of both CWPT and our partner organisations. The post holder will need to work autonomously, have a good understanding of our clinical records systems. They will need excellent communication skills to be able to liaise with our external partners.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

**These include**:

- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

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