Complaints Team Manager
4 weeks ago
Skills we'd love you to have
Experience in managing a team responsible for complaintsExperience in managing complaints in a highly regulated industryProven ability to use data to drive process and product improvementsKnowledge of legislation and regulatory requirementsExcellent command of English languageStrong writing skillsKeen attention to detail and analytical skillsTime management and personal organisation skills with the ability to multitaskWillingness to learn and experimentExperience using CRM tools like Zendesk is a plus-
Complaints Team Leader
16 hours ago
London, United Kingdom Barker Munro Full time**Salary/Rate**:£40,000 + benefits **Job type**:Perm **Town/City**:Feltham **County**:London **Discipline**:Insurance Office Support **Job ref**:BM14868 **Post Date**:08. 08. 2023 **Meet Our Recruiter**: **Heather Parkhouse**: - Director- **About the Role**: Complaints Team leader To £40,000 Feltham Barker Munro Recruitment as delighted to be...
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Complaints Manager
4 weeks ago
London, United Kingdom Rise Recruitment Ltd Full timeOut client is looking for a Complaint Resolution Case Manager to join their company. **Summary**: To manage stage one complaints. This includes investigating the case, responding to the complaint and monitoring any actions needed afterwards through to resolution. **Description**: To manage stage one complaints. This includes investigating the case,...
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Housing Complaints Manager
2 days ago
London, United Kingdom Spencer Clarke Group Full timeMy client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.About the role:Based in Central London (Hybrid):Leading on and supporting the timely...
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Housing Complaints Manager
1 day ago
London, United Kingdom Spencer Clarke Group Full timeMy client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role: Based in Central London (Hybrid): Leading on and supporting the...
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Head Of Complaints Management
3 weeks ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. The post will be for an interim period of 6 months, with a competitive day rate. The post holder will be responsible for the effective...
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Head of Complaints Management
3 weeks ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. The post will be for an interim period of 6 months, with a competitive day rate. The post holder will be responsible for the effective and...
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Head Of Complaints Management
6 hours ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. The post will be for an interim period of 6 months, with a competitive day rate. The post holder will be responsible for the effective...
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Housing Complaints Manager
1 day ago
London, United Kingdom Spencer Clarke Group Full timeMy client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role: Based in Central London (Hybrid): Leading on and supporting the timely...
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Customer Complaints Manager
2 weeks ago
London, United Kingdom Financial Ombudsman Service Full timeCustomer Complaints Manager page is loaded Customer Complaints Manager Customer Complaints Manager If you are passionate and results driven individual, who prides themselves on leading a team that delivers exceptional customer service, join us in making a positive impact on our customer experience! Contract: Permanent Working hours: 35 hours per week...
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Head Of Complaints Management
3 weeks ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. The post will be for an interim period of 6 months, with a competitive day rate. The post holder will be responsible for the effective...
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Head of Complaints Management
3 weeks ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham.The post will be for an interim period of 6 months, with a competitive day rate.The post holder will be responsible for the effective and...
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Head Of Complaints Management
6 hours ago
London, United Kingdom Finegreen Full timeFinegreen are supporting an organisation in the North East to appoint a Head of Complaints Management. The right candidate will need to attend an officer 2 days a week either at Central London, Lytham, Glasgow or Durham. The post will be for an interim period of 6 months, with a competitive day rate. The post holder will be responsible for the effective...
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Housing Complaints Manager
2 days ago
London, United Kingdom Spencer Clarke Group Full timeMy client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis. The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance. About the role:Based in Central London (Hybrid): Leading on and supporting the timely...
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Complaints Administrator
1 month ago
London, United Kingdom North West London Integrated Care Board Full timeThe Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...
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Complaints Professional
1 month ago
London, United Kingdom Arthur Full time**Terms of Reference** **Complaints Professional** For more information regarding team struture, progression and more information about the role, please reach out to discuss. **Job Purpose: ** To aid the Conduct Risk Manager in ensuring all complaints are managed in accordance with the company's complaints and good customer outcomes protocols and procedures...
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Complaints Associate
1 month ago
London, United Kingdom Kind Consultancy Ltd Full timeKind Consultancy is working with a leading global insurance business which is currently seeking a Complaints Associate to join their London office in a permanent position paying £45,000, with a hybrid work model requiring 2 days per-week in-office. The organisation is a major insurance brand utilising a global platform with a speciality risk focus. They...
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Complaints Officer
1 month ago
London, United Kingdom Akton Recruitment Full time**Complaints Officer** **Barnet** **£23/hr** **Start Date : 13/11/2023** **Hybrid working** **Purpose of Job**: - Lead on the complaints and FOI process across Family Services. Develop internal processes and support and challenge managers to ensure that complaints and FOIs, including Children Act complaints, are responded to appropriately within...
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Complaints Officer
1 day ago
London, United Kingdom Service Care Solutions - Housing Full timeJob Title: Complaints HandlerLocations: Lewisham SE1 , hybrid working once trained (4-6 weeks office based)Contract Type: 6 months tempWork Pattern: Monday-Friday 35 hours per week Start Date:ASAP Job role - The Complaints role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and...
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Complaints Handler
2 weeks ago
London, United Kingdom Randstad Delivery Full timeComplaints Handler Complaints Handler - Croydon / Hybrid - Leading Block Management Company Are you a proven Administrator seeking a new role with a market leading brand? Do you have experience in customer support and complaint management? Are you looking for an employer of choice that can offer you a career? My client offers: Leading Company voted...
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Complaints Officer
4 weeks ago
London, United Kingdom XL Catlin Full time**Flexible Work Eligible**: Flexible Work Schedule **DISCOVER your opportunity** **Complaints Officer** London, UK Reporting to the Complaints UK Manager, the Complaints officer will be supporting the Complaints UK Manager in BAU and ad hoc tasks. You will lead by an example in demonstration of core commitments of AXA XL. An understanding that the...