Complaints Team Manager

4 weeks ago


London, United Kingdom ClearScore Full time
Working directly with ClearScore users and responding to complaints submitted through different channelsLeading a small team of Complaint Specialists processing global customer complaintsWorking proactively with other teams to drive improvements and reduce complaints and escalations by improving the overall user experienceUsing data effectively to identify emerging issues, trends and areas for improvement across the organisationAuditing complaints logs and driving improvements to our logging processesOwnership of compliance and data protection within Customer OperationsCollaborating closely with our Compliance and Legal department to stay informed of changes in legislation and regulations

Skills we'd love you to have

Experience in managing a team responsible for complaintsExperience in managing complaints in a highly regulated industryProven ability to use data to drive process and product improvementsKnowledge of legislation and regulatory requirementsExcellent command of English languageStrong writing skillsKeen attention to detail and analytical skillsTime management and personal organisation skills with the ability to multitaskWillingness to learn and experimentExperience using CRM tools like Zendesk is a plus
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