Complaints Administrator
2 months ago
The Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the Complaints Manager managers and the team in managing complaints and PALS concerns. The post holder will provide and coordinate administrative support to include the preparation of agendas and minutes, taking appropriate follow-up action as required. Supporting the team with the management of complaints and concerns, gathering information and undertaking enquires as and when is necessary for the head of department, team and the department.
Support the Complaints team with the maintenance of the generic inboxes and databases. They log complaints and concerns on the ICB complaints database including acknowledgement, consent, records management, liaison with the Parliamentary and Health Service Ombudsman regarding requests for files The post holder will coordinate meetings with complainants and the ICB to facilitate local resolution. Ensure high standard of house keeping. Receive all incoming mail and delegate as appropriate.
Responsible for maintaining records of all meetings in line with Freedom of Information Act. To use the appropriate procurement system to raise requisitions as required. Functional Responsibilities Operational Focus Supplying the relevant information required for financial management, supporting the Complaints Manager and teams by checking and sending invoices for payment. Developing and maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the team Ensure compliance with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.
This is not an exhaustive list of duties and the post holder is required to undertake any other duties commensurate with the grade and in line with the requirement of this post. All staff must comply with the NHS Code of Conduct for Managers, based on the Nolan principles of public accountability. Mandatory Safeguarding Training In addition to completing the NHS NWL mandatory training modules the post holder will be required complete the following: Safeguarding Children Level 1 Safeguarding Adults - Level 1 Professional Development You should take ownership over and pursue a programme of continuous professional development, attending relevant training and courses.
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Complaints Administrator
1 week ago
London, United Kingdom Service Care Full time**Job Title: Complaints Administrator** **Work Pattern: 35 Hours a week** **Contract: Asap start** **Location: NW1 0DL** **Pay Rate: £20 p/h Umbrella** Service Care Solutions are looking for a Complaints Administrator on behalf of our client in Camden. You will work closely with the customer experience coordinator team to resolve customer complaints and...
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Complaints Administrator
6 days ago
London, United Kingdom The Hyde Group Full time**London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...
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Complaints Administrator
1 month ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit a Complaints Administrator to join them on a temporary contract based in North West London. We are seeking enthusiastic and experienced administrators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can...
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Complaints Administrative Officer
6 days ago
London, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...
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Administrative Officer
1 week ago
London, United Kingdom Deekay Technical Full timeMust have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...
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London, United Kingdom London Central & West Unscheduled Care Collaborative Full timeJob purpose To provide a comprehensive administrative support service to the Practice Manager and Deputy Practice Manager Duties and responsibilities Core Duties - Be responsible for providing effective and efficient clerical and administrative support to the Practice Manager and Deputy Practice Manager - The role will involve the coordination and...
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Administrative Officer
4 weeks ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
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Complaints Administrator
3 weeks ago
London, United Kingdom Barnet and Chase Farm Hospitals Full time**Main duties of the job**: We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site. You will be responsible for ensuring that new complaints and concerns are registered on Datix (departmental database), appropriate paperwork for the complaints received is...
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Administrative Officer
1 month ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
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Administrative Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
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Administrative Officer
1 week ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminsterI am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.Your role within the Complaints Team will involve handling various administrative...
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Complaints Administrator
1 week ago
London, United Kingdom Lidl Full timeSummary £25,850 up to £33,000* per annum - This isn’t an ordinary job. This is an extraordinary experience. At an exciting time of development for the company, our Quality Assurance Department is looking for an enthusiastic and motivated Administrator, focused on the quality and safety of our products as raised through customer complaints. You will...
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Administrative Officer
1 week ago
London, United Kingdom Novax Recruitment Full time €18Administrative Officer Westminster £18 per hour (umbrella) Full Time Contract ( 3 months long)Novax Recruitment is actively seeking an Administrative Officer in Westminster. This is a contract with a scope for extension working full time hours. The employer can offer hybrid workingThe job: Your role within the Complaints Team will involve handling various...
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Administrative Officer
1 week ago
London, United Kingdom Novax Recruitment Full time €18Administrative Officer Westminster £18 per hour (umbrella) Full Time Contract ( 3 months long)Novax Recruitment is actively seeking an Administrative Officer in Westminster. This is a contract with a scope for extension working full time hours. The employer can offer hybrid workingThe job: Your role within the Complaints Team will involve handling various...
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Complaints Administrative Assistant
3 weeks ago
London, United Kingdom CareFirst Recruitment LTD Full time**Care First Recruitment are currently recruiting for a Complaints Administrative Assistant for various London Local Authorities.** The Complaints Administrative Assistant is responsible for supporting customers complaints and statutory enquiry services including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset...
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Quality and Complaints Administrator
4 hours ago
London, United Kingdom Fortius Full time**Job Title** Quality and Complaints Administrator**: **Department** Quality **Line Manager** Head of Quality and Risk **Location** Any Fortius Site **Contract type** Full time, permanent **Salary** £26,000 We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone...
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Complaints and Compliance Administrator
1 month ago
London, United Kingdom University of West London Full timeThe University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023. We were also named University of the Year for Student Experience and Teaching Quality in The Times and The Sunday Times Good University Guide 2023, being described by the editor as “regularly among the top-performing...
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Administrative Officer
6 days ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
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Administrative Officer
2 days ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
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Administrative Officer
1 day ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
