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Complaints and Compliance Administrator

5 months ago

London, United Kingdom University of West London Full time

The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023.

We were also named University of the Year for Student Experience and Teaching Quality in The Times and The Sunday Times Good University Guide 2023, being described by the editor as “regularly among the top-performing universities” and proving that “it is possible for a London-based institution to achieve outstanding levels of student satisfaction beyond other universities”.
- University status awarded in or after 1992

The Complaints and Compliance Team is a small team that deals with student complaints, appeals, and disciplinary processes. It also deals with Freedom of Information and Subject Access requests to ensure that the University is meeting its obligations in these areas.

We are looking for a flexible and enthusiastic individual to provide high quality administrative support for the Complaints & Compliance Officer and deliver a range of core administrative activities, including handling the Freedom of Information and data requests under the GDPR, maintaining trackers and minuting and assisting with preparation for various formal hearings and meetings.

As well as excellent IT skills, the post holder will have proven experience of recording and keeping records. A methodical approach and attention to detail are essential. You will have excellent oral and written communication skills and the ability to proactively deal with staff and students across the organisation. Experience of compliance or working with students will be an advantage.

This post is not available for current UWL students.

This is a full-time role based on campus.

Previous applicants need not apply.

Interviews will take place on 24th February 2023.