Complaints Administrator
4 weeks ago
**Main duties of the job**:
We are looking for a complaints administrator to support the corporate complaints manager and the complaints process for the Royal Free Hospital site.
You will be responsible for ensuring that new complaints and concerns are registered on Datix (departmental database), appropriate paperwork for the complaints received is completed and the accuracy of Datix is maintained at all times.
You will correspond with complainants and support managers and staff across the trust to facilitate the management of complaints.
**Working for our organisation**:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
**Detailed job description and main responsibilities**:
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
**Person specification**:
**Royal Free World Class Values**:
**Essential criteria**:
- Demonstrable ability to meet the Trust Values
**Education & professional Qualifications**:
**Essential criteria**:
- GCSE English and Maths (grade C or above)
**Desirable criteria**:
- Qualified to A level or equivalent
- Training qualification
**Experience**:
**Essential criteria**:
- Previous experience or equivalent in a customer care setting
- Knowledge of NHS complaints procedure
**Desirable criteria**:
- Experience of administrative role within the NHS
**Skills and aptitudes**:
**Essential criteria**:
- Effective communication skills
- Effective written skills
- Good working knowledge of Microsoft Office
- Ability to work under pressure and to tight deadlines
- Ability to handle enquiries from patients and relatives
**Desirable criteria**:
- Knowledge of databases
**Personal Qualities & attributes**:
**Essential criteria**:
- Professional
- Personable
- Team player
- **Covid-19 Vaccination**
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
- ** AT* - Apprenticeship Training**. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- If you are an **EU/EEA citizen** who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.** Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.**:
- **If you require sponsorship** for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- The Trust uses **electronic new starter forms** on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- **The Trust will request a DBS** (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
**Please note**:
- _Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
-
Complaints Administrator
2 weeks ago
London, United Kingdom Service Care Full time**Job Title: Complaints Administrator** **Work Pattern: 35 Hours a week** **Contract: Asap start** **Location: NW1 0DL** **Pay Rate: £20 p/h Umbrella** Service Care Solutions are looking for a Complaints Administrator on behalf of our client in Camden. You will work closely with the customer experience coordinator team to resolve customer complaints and...
-
Complaints Administrator
1 day ago
London, United Kingdom North West London Integrated Care Board Full timeThe Complaints Administrator is responsible for supporting the Complaints Manager and the team in the daily administrative and operational management of the Complaints functions across NWL London. Key Duties and Responsibilities As a Complaints Administrator, the post holder will work as part of the team in delivering an effective service supporting the...
-
Complaints Administrator
2 weeks ago
London, United Kingdom The Hyde Group Full time**London Bridge** **£24,000 - £26,000** Hyde is looking to recruit a Complaints Administrator. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...
-
Complaints Administrator
2 months ago
London, United Kingdom MMP Consultancy Full timeMMP Consultancy are working with a fantastic organisation to recruit a Complaints Administrator to join them on a temporary contract based in North West London. We are seeking enthusiastic and experienced administrators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can...
-
Complaints Administrative Officer
2 weeks ago
London, United Kingdom Fox Morris Group Full timeHYBRID WORKING Fox Morris are working with City of Westminster Council in relations to finding a Complaints Administrative Officer to start work ASAP! **Responsibilities** - As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per...
-
London, United Kingdom London Central & West Unscheduled Care Collaborative Full timeJob purpose To provide a comprehensive administrative support service to the Practice Manager and Deputy Practice Manager Duties and responsibilities Core Duties - Be responsible for providing effective and efficient clerical and administrative support to the Practice Manager and Deputy Practice Manager - The role will involve the coordination and...
-
Administrative Officer
2 weeks ago
London, United Kingdom Deekay Technical Full timeMust have housing experience As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of Westminster City Council's offices, for a minimum of three days per week. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from...
-
Administrative Officer
1 month ago
Westminster, Greater London, United Kingdom Akton Recruitment Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
-
Complaints Administrator
2 days ago
London, United Kingdom marshmallow Full time**Our mission**: Definitely not a sweet shop. We're the tech company making insurance more accessible and more affordable for as many people as possible. We’re proud of our journey so far. We’ve helped hundreds of thousands of customers get fairer cover, all while being rated excellent on Trustpilot. But we’re just getting started. Over the next 2...
-
Complaints Administrator
2 weeks ago
London, United Kingdom Lidl Full timeSummary £25,850 up to £33,000* per annum - This isn’t an ordinary job. This is an extraordinary experience. At an exciting time of development for the company, our Quality Assurance Department is looking for an enthusiastic and motivated Administrator, focused on the quality and safety of our products as raised through customer complaints. You will...
-
Administrative Officer
1 month ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
-
Administrative Officer
3 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - Complaints Westminster I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week. Your role within the Complaints Team will involve handling various...
-
Administrative Officer
2 weeks ago
London, United Kingdom AKTON Resourcing Ltd Full timeAdministrative Officer - ComplaintsWestminsterI am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.Your role within the Complaints Team will involve handling various administrative...
-
Administrative Officer
2 weeks ago
London, United Kingdom Novax Recruitment Full time €18Administrative Officer Westminster £18 per hour (umbrella) Full Time Contract ( 3 months long)Novax Recruitment is actively seeking an Administrative Officer in Westminster. This is a contract with a scope for extension working full time hours. The employer can offer hybrid workingThe job: Your role within the Complaints Team will involve handling various...
-
Administrative Officer
2 weeks ago
London, United Kingdom Novax Recruitment Full time €18Administrative Officer Westminster £18 per hour (umbrella) Full Time Contract ( 3 months long)Novax Recruitment is actively seeking an Administrative Officer in Westminster. This is a contract with a scope for extension working full time hours. The employer can offer hybrid workingThe job: Your role within the Complaints Team will involve handling various...
-
Quality and Complaints Administrator
1 week ago
London, United Kingdom Fortius Full time**Job Title** Quality and Complaints Administrator**: **Department** Quality **Line Manager** Head of Quality and Risk **Location** Any Fortius Site **Contract type** Full time, permanent **Salary** £26,000 We are looking for an enthusiastic, proactive and organised Office Administrator to join our team. You will be based in our offices in Marylebone...
-
Complaints Administrative Assistant
4 weeks ago
London, United Kingdom CareFirst Recruitment LTD Full time**Care First Recruitment are currently recruiting for a Complaints Administrative Assistant for various London Local Authorities.** The Complaints Administrative Assistant is responsible for supporting customers complaints and statutory enquiry services including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset...
-
Complaints and Compliance Administrator
2 months ago
London, United Kingdom University of West London Full timeThe University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2023. We were also named University of the Year for Student Experience and Teaching Quality in The Times and The Sunday Times Good University Guide 2023, being described by the editor as “regularly among the top-performing...
-
Administrative Officer
2 weeks ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
-
Administrative Officer
1 week ago
London, United Kingdom Aatom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for an Administrative Officer - Housing Complaints on a 3 months contract initially with a possibility of further extension. As an Administrative Officer in the Complaints Team, you'll report to the Complaints Team Manager, based in one of the offices, for a minimum of three...
