Cloud Systems Engineer

2 weeks ago

Manchester, United Kingdom DF Capital Full time

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 100, serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.

WHERE WE’RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us.

We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

THE ROLE

We are looking for a skilled and innovative Cloud Systems Engineer to join our IT Infrastructure team. The candidate will design, implement, and manage cloud-based solutions that align with the business's needs and objectives. This role requires a strong understanding of cloud platforms, such as AWS, and experience in automation, infrastructure as code (IaC), and cloud security.

The Cloud Systems Engineer will work closely with cross-functional teams to evaluate existing systems and optimise performance, scalability, and cost-efficiency. The successful candidate will have excellent problem-solving skills, attention to detail, and the ability to stay up-to-date with evolving cloud technologies. In addition, the Cloud Systems Engineer will also be responsible for ensuring the reliability, availability, and security of cloud-based systems while contributing to best practices and standards for cloud infrastructure.

RESPONSIBILITIES AND DUTIES:

  • Participate in the design, deployment, and implementation of infrastructure technologies.
  • Provide 3rd Line technical support for the business, Desktop support functions, and escalated tickets.
  • Deploy. managing and responding to Infrastructure/Platform Monitoring alerts
  • Updates/Patching, and other BAU tasks for server and networking infrastructure
  • Collaborate with another cloud systems engineer, the IT Security team, and external technical resources to deliver secure, scalable, and high-performance infrastructure solutions.
  • Work closely with Cloud Systems Engineers and colleagues to deliver cost-effective solutions.
  • Conduct technical evaluations of products within the infrastructure domain.
  • Possess a broad knowledge of infrastructure disciplines, technologies, and best practices.
  • Communicate effectively to understand and resolve technical issues clearly.

What does success look like?

  • Success will be ensuring clear updates on the tickets as well as fast resolution.
  • Continuously improving technical knowledge, whether that be in AWS, Azure or alternative DevOps tools.
  • Assist with training and supporting the junior members of the team on improving their technical knowledge so that they can progress and improve.
  • Identifying and solving issues proactively and collaboratively.
  • Planning for and delivering good IT outcomes for the wider business.
  • Maintaining high levels of stability and availability for our managed systems.

Requirements

Critical responsibilities include:

  • Management and support of Office Infrastructure e.g.
    • LAN/WAN
    • Printers
    • A/V
  • Access Control
  • Management and support of Cloud/Servers
    • LAN/WAN
    • DNS/DHCP
    • Microsoft 365
    • Azure or AWS
    • Networking - Firewalls, Switches and Routers
    • Servers (Windows 2019+ and Linux)
  • Monitoring of Infrastructure and Cloud platforms.
    • Infrastructure patching

What will you bring to the role?

  • A thirst for continuously improving technical knowledge
  • Experience working with AWS is essential
  • Experience working with Azure/EntraID/Office365
  • Effective troubleshooting methodology
  • Be able to demonstrate a solid technical understanding of cloud-native design and best practices, including PaaS and IaaS services.
  • Experience or Interest in DevOps and the latest tooling, mainly IaC, containerisation and Office365 would be beneficial.
  • Ability to work individually and as a part of a team, in a fast paced dynamic environment.

Benefits

  • 10% Employer pension contribution
  • Private medical insurance for you and your partner/spouse
  • 30-day annual leave entitlement plus Bank/Public Holidays
  • Free Gym Membership
  • Discretionary annual bonus
  • Discretionary share awards
  • Life Assurance
  • Income Protection
  • Save As You Earn company share acquisition scheme
  • Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
  • 3 days paid Volunteering leave to support our local communities
  • Vibrant office location in the lively city centre of Manchester.

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