Manager of Relationships

3 weeks ago

Hythe, United Kingdom Lloyds Banking Group Full time

Description

JOB TITLE : Manager of Relationships

SALARY: Competitive package

LOCATIONS: Isle of Man

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

About this Opportunity

Are you ready to take your career to the next level? Lloyds Banking International the fastest growing business in Lloyds Banking Group (LBG) is seeking an exceptional individual to join our team as a Manager of Relationships within the Crown Dependencies.

As the Manager of Relationships, you’ll have the opportunity to lead a team of Relationship and Mortgage Managers and make a significant impact on our customers' lives. Your primary responsibility will be to coach and develop your team, inspiring them to provide flawless service to our valued customers. You’ll play a crucial role in deepening customer relationships, meeting their financial needs, and ensuring fair outcomes. An experienced line manager, your expert knowledge of banking and lending products will be essential to support your team in recognizing individual customers' needs and providing them with guidance on complex cases.

In this role, you’ll build and maintain strong working relationships across your team, ensuring that our customers receive the support and specialist guidance they need. Your exceptional relationship management skills will support you as you guide the team towards determining customer needs and delivering the best solutions. You’ll need to manage and optimize colleague availability for appointments, ensuring that we meet our customers where and when they need us. Your ability to successfully implement change will be crucial in embedding new processes and activities that enhance the customer and colleague experience.

At Lloyds Banking Group, we highly value transparency in managing risk and making customer-centric decisions. As the Manager of Relationships, your role will be crucial in promoting this culture and implementing effective frameworks and tools for a consistent and strong approach. Additionally, you'll play a significant part in risk management and ensuring compliance with policies, processes, and governance.

What sets this opportunity apart is our commitment to continuous improvement and personal development. We value diversity and recognize the importance of colleague and customer personal wellbeing and safety. You'll have the chance to take ownership of your own development and set performance goals to grow both personally and professionally.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What You'll Need

You’ll be an inspirational leader who can coach and develop your team with confidence. A passion to help the team to grow and deepen customer relationships with a goal to compliantly meet the financial and service needs of those customers with fair outcomes whilst enhancing value and profitability through increased relationship depth and reduced customer attrition. Have both the skills and capabilities to develop your team's expertise in both banking and lending products to recognise individual customers' needs, being there assist our vulnerable customers and those experiencing or nearing financial difficulty. A focus on relationship management skills, you'll build and maintain strong working relationships across your team and with our external introducers of business. Ensuring that our customers and our introducers receive an excellent level of service. Manage and optimise colleague availability for appointments across one or more branches You'll coach your team to support effective diary management – proactively getting in touch with customers to support their financial needs. Ensuring the team can respond to changing customer demand and ways of working efficiently so we can meet with our customers where and when they need us. Successfully land, implement and embed change, developing key activities and behaviours that keep customers at the heart of our business. You’ll develop a continuous improvement culture through Catalyst colleagues, welcoming feedback, reviewing insights, and utilising colleague observations to find opportunities to improve the colleague and customer experience. Effectively manage risk, you'll champion a transparent risk culture using frameworks, tools, supervision, and oversight to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers through our policies, processes, and governance. A passion to be accountable for your personal and team development through individual learning, development, and performance goals, embracing diversity and recognising the importance of colleague and customer personal wellbeing and safety.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 28 days’ holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Director, Relationship Management

    2 weeks ago

    Hythe, United Kingdom Lloyds Banking Group Full time

    Description JOB TITLE : Director, Relationship Management SALARY: Competitive package LOCATIONS: London or Isle of Man - regular travel to the Crown Dependencies is required HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. About this...

  • Crown Dependencies Relationship Support TL

    3 weeks ago

    Hythe, United Kingdom Lloyds Banking Group Full time

    Description Within this role as a Team Leader, you’ll: Coach and inspire your team colleagues, helping them lean into challenges and opportunities, and up-skill in operational capability and service delivery. Collaborate with the Senior Stakeholders to develop, shape and deliver the commercial objectives for the business, setting stretching...

  • Account Handler

    2 weeks ago

    Hythe, United Kingdom GR Marshall (Part of The JMG Group) Full time

    **About Us** GR Marshall’s friendly and experienced team has been providing expert insurance advice and a superior level of customer service to valued clients throughout Hythe, Southampton and the wider Hampshire area since 1974. We are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place...

  • Accounts Manager

    2 days ago

    Hythe, United Kingdom New Appointments Group Full time

    We have a great opportunity for an experienced Accounts Manager to support our client, a well-established local business, permanently on a part-time basis in the Hythe area.The role will require a high level of proficiency with accounting processes, including bookkeeping to trial balance, financial reporting and payroll - both weekly and salaried.With this...

  • Visiting Development Manager Ref 0948

    3 weeks ago

    Hythe, United Kingdom FirstPort Full time

    **Job Role**:Visiting Development Manager (Ref 0948) **Location**: Hythe, Southampton, Hampshire **Salary**: £19,457.98 per annum plus benefits **Job Sector**:Retirement - Independent Living **Hours**: Monday to Friday 8.30am-4.30pm (35 hours per week) As Visiting Development Manager, you will contribute to our vision of being the ** UK's favourite **...

  • Sales Negotiator

    2 weeks ago

    Hythe, United Kingdom Enfields Full time

    Are you looking for a dynamic and rewarding career in the real estate industry? Look no further! We are currently seeking a highly motivated and enthusiastic individual to join our team as a Sales Negotiator. **Salary**: Competitive + Commission As a Sales Negotiator, you will be responsible for managing the entire sales process, from generating leads to...

  • Service Manager

    2 months ago

    New Hythe, United Kingdom Harris Group Full time

    **Company and Job Overview**: PCL Group specialises in the repair and maintenance of MAN and Renault commercial vehicles, with depots located in North London, Essex, Kent and Sussex. The PCL Group companies are subsidiaries of Harris Holdings (Grays) Ltd, which controls seven companiesoperating across thirteen workshops offering sales, service, parts and...

  • Sales Consultant

    5 days ago

    Hythe, United Kingdom Brakes Full time

    Job DescriptionnSales Consultant – Your Way – Home/Field Based – SouthamptonnUp to £40,000 with fantastic bonuses, company car & home-based contract & excellent company benefitsnWe are expanding!Here at Brakes, we have ambitious growth plans and are launching a brand new offering called ‘Your Way’ within our Independent Sales business.As a Your...

  • Operations Traffic Planner

    3 weeks ago

    Hythe, United Kingdom Laser Transport International Limited Full time

    Due to ongoing expansion Laser Transport require an **Operations Planner** to join their team in Hythe. In addition to this, you will be responsible for managing sub-contractor relationships to ensure they are providing the expected service levels to the business. **The job**: - A three-shift system of 0530 to 1330hrs, 0900 to 1700 hrs & 11.00 to 1900 hrs...

  • Volunteer Outings Companion

    2 weeks ago

    Hythe, United Kingdom Blind Veterans UK Full time

    Can you spare a few hours a week to help a veteran re-engage with their hobbies and community? We are committed to supporting our blind veterans no matter where they are. Some of our members would like more varied support and an Outings Escort/Golf Buddy is sought for this gentleman to enable him to access his local golf course and assist him in regular...

  • Administrator

    4 weeks ago

    Hythe, United Kingdom Hireonline Full time

    **Administrator | Purchasing department, £27k - £30k** Are you an **experienced Administrator** seeking the opportunity to grow a career within Purchasing? Are you a motivated individual with a passion for Procurement and a keen eye for detail? If so we have the perfect opportunity for you. Our client is a reputable and long-standing family-run...

  • Administrator

    4 weeks ago

    Hythe, United Kingdom Hireonline Full time

    **Administrator | Purchasing department, £27k - £30k** Are you an **experienced Administrator** seeking the opportunity to grow a career within Purchasing? Are you a motivated individual with a passion for Procurement and a keen eye for detail? If so we have the perfect opportunity for you. Our client is a reputable and long-standing family-run...

  • Head of Supply Chain

    2 weeks ago

    Hythe, United Kingdom Pearson Whiffin Recruitment Full time

    **Job Title: Head of Supply Chain** **Salary: up to £60,000 DOE** **Location: South Kent** Our client is looking for an experienced Head of Supply Chain to support the next stage of growth for this innovative construction company. **Duties include**: - Implement a supply chain strategy to achieve long term growth. - Working closely with other...

  • HR Consultant

    4 days ago

    Hythe, United Kingdom People Pillar Ltd Full time

    Are you an **experienced HR professional** looking for a new challenge? Would you like to be part of a growing team while enjoying the benefits of flexible working? Look no further! We're hiring an HR Consultant to join our team at People Pillar. If you have a passion for pragmatic HR solutions and a track record of delivering exceptional service, we want...

  • Warehouse Team Leader

    4 weeks ago

    Hythe, United Kingdom TribePost Full time

    **Salary**: £26,325.00 per annum. **Benefits**:Quarterly Bonus Scheme, Employee Share Scheme, Pension, Increased Holiday with Length of Service, Staff Concessions, Employee Discounts Scheme, Employee Assistance Programme, Enhanced maternity and paternity leave. From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the...

  • Retail Sales

    4 weeks ago

    Hythe, United Kingdom Tidal Vape Ltd Full time

    Join us and be part of our Tidal Vape company. As a team player you’ll have a strong focus on delivering a great customer experience backed by excellent standards day in and day out. Perhaps already a vaping fan, or keen to learn as you go, you’ll be passionate and knowledgeable about our products and always looking to exceed sales targets. There are...

  • Retail Sales

    20 hours ago

    Hythe, United Kingdom Tidal Vape Ltd Full time

    Join us and be part of our Tidal Vape company. As a team player you’ll have a strong focus on delivering a great customer experience backed by excellent standards day in and day out. Perhaps already a vaping fan, or keen to learn as you go, you’ll be passionate and knowledgeable about our products and always looking to exceed sales targets. There are...

  • Executive Sales Manager

    4 weeks ago

    Hythe, Hampshire, United Kingdom SIG plc Full time

    SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe as a specialist distributor of insulation and interiors products and merchant of roofing and exterior products. We are looking to recruit an Internal Sales Executive who will act as first point of contact for our customer base, delivering the ultimate in...

  • Executive Sales Manager

    1 month ago

    Hythe, Hampshire, United Kingdom SIG plc Full time

    SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe as a specialist distributor of insulation and interiors products and merchant of roofing and exterior products. We are looking to recruit an Internal Sales Executive who will act as first point of contact for our customer base, delivering the ultimate in...

  • Accounts Manager

    3 days ago

    Hythe, Kent, United Kingdom New Appointments Group Full time

    We have a great opportunity for an experienced Accounts Manager to support our client, a well-established local business, permanently on a part-time basis in the Hythe area. The role will require a high level of proficiency with accounting processes, including bookkeeping to trial balance, financial reporting and payroll - both weekly and salaried. With...