Crown Dependencies Relationship Support TL

3 weeks ago

Hythe, United Kingdom Lloyds Banking Group Full time

Description

Within this role as a Team Leader, you’ll:

Coach and inspire your team colleagues, helping them lean into challenges and opportunities, and up-skill in operational capability and service delivery.

Collaborate with the Senior Stakeholders to develop, shape and deliver the commercial objectives for the business, setting stretching goals, managing performance, and leading major strategic change from inception to execution.

Challenge the business to ensure risks are understood, mitigated, and controlled.

Fostering a culture of continuous improvement, challenging the norm, putting forward innovative ideas, and driving tangible change that delivers value and aligns with our core values and behaviours.

Pro-actively managing the onboarding relationships. Raise the bar on communicating with customers using personalisation where possible.

Deliver strong customer engagement to deliver constant improvement of the customer experiences resulting in better customer retention and deepening relationships

Understand the product market, demonstrating clear understanding of customer, market, conduct, regulatory and competitor trends.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, 

workplaces, and colleagues to make our Group a great place for everyone. Including you.

What You’llNeed

Leadership - Lead & coach the team to demonstrate flexibility and adapt to the varying needs of their role, customers and the business, encouraging a one team ethos and collaborative working

Commercial Skill/Market Knowledge – Strong understanding of the business target market, specifically across the Funds & Fiduciaries sector.Awareness of the economic & market environment within the Crown Dependencies. Desire to drive & deliver our key strategic objectives and commitments. Good understanding of account opening and onboarding requirements

Risk/Due Diligence – Challenge the business to ensure risks are understood, mitigated and controlled. Monitor & report on compliance standards to internal and external stakeholders. Manage the business risks utilising OneRCSA

Continuous Improvement – Identify and champion new ideas that move us forward, supporting transformation activities to improve the customer journey and their experience

Client Excellence - Ensure the team work efficiently and effectively, meeting any service expectations and identifying opportunities to enhance our service offering. Conscientious and collaborative - disciplined in your teams’ approach to work, confident in handling several opposing priorities.

About working for us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

If you would like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% 

An annual performance-related bonus 

Share schemes including free shares 

Benefits you can adapt to your lifestyle, such as discounted shopping 

30 days’ holiday, with bank holidays on top 

A range of wellbeing initiatives and generous parental leave policies 

If you are excited by the thought of becoming part of our team, get in touch. 

We would love to hear from you

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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