Service Manager

2 weeks ago


New Hythe, United Kingdom Harris Group Full time

**Company and Job Overview**:
PCL Group specialises in the repair and maintenance of MAN and Renault commercial vehicles, with depots located in North London, Essex, Kent and Sussex. The PCL Group companies are subsidiaries of Harris Holdings (Grays) Ltd, which controls seven companiesoperating across thirteen workshops offering sales, service, parts and finance services for both HGV and LGV products.

**Key Financial Responsibilities**:

- To ensure that the Service Department achieves its profitability targets.
- To ensure that the Service Department achieves its company KPI targets.
- To ensure that the Service Department achieves its manufacturer KPI targets.
- To explore opportunities for additional revenue outside of the current customer base and to market the Service Department to maximise revenue opportunities.
- To ensure the efficient running of the Service department from workshop booking, to workshop loading, to workshop hours control and administration.

**Key Customer Focussed Responsibilities**:

- To monitor performance figures and statistics against budget and propose and implement corrective measures; as appropriate.
- To undertake regular planned customer visits to promote satisfaction and maintain good relationships with our customers.
- To ensure effective dispute resolution with customers through effective and prompt communication with the customer.

**Required competencies**:

- Attention to detail.
- Ability to multitask and time manage effectively under pressure.
- Organisational and administration skills.
- Excellent interpersonal skills.
- Ability to build good professional relationships with all staff and customers.

**Computer skills**:

- Microsoft Office, incl. Excel, Word and Outlook.

**Specific knowledge**:

- In-depth knowledge of the truck industry.
- Service management knowledge



  • Hythe, United Kingdom New Appointments Group Full time

    If you are a Customer Service guru looking for a new role, keep reading! Immediate start available **Salary**: £20849.40 - £21255.00 **Hours**: 40 hours, on a 3 week rolling shift pattern, working every other weekend. Hours are between 7am - 8:30pm and 8:30am-5pm Sundays 20 days holiday, plus bank holidays **You will need to drive due to...

  • Service Manager

    15 hours ago


    New Milton, United Kingdom Auto Skills UK Full time

    SERVICE MANAGER Basic Salary - £32,000 to £38,000 OTE - £60,000 Location - New Milton   Benefits - Brand Training Cycle to Work Scheme Life Assurance Longevity Rewards   Opportunity for a process driven and proactive Service Manager to join and manage their team, motivating the service department and ensuring efficient workshop loading,...

  • Service Manager

    Found in: Talent UK 2A C2 - 3 hours ago


    New Milton, United Kingdom Auto Skills UK Full time

    SERVICE MANAGER Basic Salary - £32,000 to £38,000 OTE - £60,000 Location - New Milton   Benefits - Brand Training Cycle to Work Scheme Life Assurance Longevity Rewards   Opportunity for a process driven and proactive Service Manager to join and manage their team, motivating the service department and ensuring efficient workshop loading, whilst attending...

  • Service Manager

    Found in: Whatjobs ES C2 - 9 hours ago


    New Milton, United Kingdom Auto Skills UK Full time

    SERVICE MANAGER Basic Salary - £32,000 to £38,000 OTE - £60,000 Location - New Milton   Benefits - Brand Training Cycle to Work Scheme Life Assurance Longevity Rewards   Opportunity for a process driven and proactive Service Manager to join and manage their team, motivating the service department and ensuring efficient workshop loading, whilst attending...

  • Service Manager

    15 hours ago


    New Silksworth, United Kingdom Leaders in Care Full time

    Are you an experienced Service manager in the Home Care sector, and are you seeking a new job in the Northeast? Are client is looking for a full-time Service Manager. The Service Manager will manage care packages for clients with complex needs in the community, and the role comes with a £50,000 salary and excellent benefits such as: An extra day for your...

  • Service Manager

    Found in: Whatjobs ES C2 - 1 day ago


    New Silksworth, United Kingdom Leaders in Care Full time

    Are you an experienced Service manager in the Home Care sector, and are you seeking a new job in the Northeast? Are client is looking for a full-time Service Manager. The Service Manager will manage care packages for clients with complex needs in the community, and the role comes with a £50,000 salary and excellent benefits such as:An extra day for your...


  • Hythe, Hampshire, United Kingdom Amber Mace Full time

    Residential Service Manager / Folkstone / £42k Residential Service Manager Are you seeking a fulfilling role as a Residential Service Manager in the scenic South Kent area? We are currently seeking a dynamic Residential Service Manager to join our team and oversee our residential care services. The residential home provides care to those with Learning...


  • Hythe, Hampshire, United Kingdom Amber Mace Full time

    Residential Service Manager / Folkstone / £42k Residential Service Manager Location: Folkstone Salary: £42,000 per annum Are you seeking a fulfilling role as a Residential Service Manager in the scenic South Kent area? Look no further! We are currently seeking a dynamic Residential Service Manager to join our team and oversee our residential care...


  • New Addington, United Kingdom Velocity Recruitment Full time

    **Building Services Manager - London** **The Company** This Building Services Manager's role with one of the UK’s major main contractor's. They have established themselves as being one the leading main contractor's in the commercial, residential, public and interiors sectors. They work on a diverse range ofboth new build and refurbishment schemes ranging...

  • Deputy Local Service Manager

    Found in: Talent UK C2 - 3 days ago


    New Milton, United Kingdom Sanctuary Supported Living Full time

    The role of Deputy Local Service Manager will include: Managing, recruiting, developing, and training staff within appropriate legislative or NVQ frameworks and devising effective and well-run staff rotas Promoting best practice to ensure quality services are carried out by staff Ensuring effective support systems are in place and that we operate in a...

  • Wellbeing Service Manager

    Found in: beBee S GB - 3 weeks ago


    New Ash Green, United Kingdom Imago Community Full time

    Are you ready for the next step? We are looking for a great motivator with excellent communication and organisational skills to manage and develop our new service supporting Adult Carers, Young Adult Carers and Young Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs. The role is based at our office in...

  • Wellbeing Service Manager

    Found in: beBee jobs GB - 2 weeks ago


    New Ash Green, United Kingdom Imago Community Full time

    Are you ready for the next step?We are looking for a great motivator with excellent communication and organisational skills to manage and develop our new service supporting Adult Carers, Young Adult Carers and Young Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs. The role is based at our office in New...


  • Hythe, United Kingdom Hays Specialist Recruitment Limited Full time

    IT 3rd Line Support, based in Hythe. Salary £35-40k DOE 3rd Line Service Desk Engineer Exciting opportunity for an experienced 3rd Line Service Desk Engineer to join a strong Service Delivery team This opportunity has come about as a result of the organisation's continued success. As a Senior Engineer you will be responsible for providing both onsite and...

  • Account Handler

    2 weeks ago


    Hythe, United Kingdom FJN Solutions Full time

    Our client seeks an on-site Account Handler with commercial line expertise to join their team. Responsibilities include managing new business, renewals, mid-term adjustments, claims, queries, and premium finance arrangements. Account Handler Responsibilities * Provide a high level of customer service. * Handle commercial accounts. * Handle any...

  • Account Handler

    Found in: Whatjobs ES C2 - 6 days ago


    Hythe, United Kingdom FJN Solutions Full time

    Our client seeks an on-site Account Handler with commercial line expertise to join their team. Responsibilities include managing new business, renewals, mid-term adjustments, claims, queries, and premium finance arrangements.Account Handler Responsibilities * Provide a high level of customer service. * Handle commercial accounts. * Handle any complaints in...


  • Hythe, United Kingdom Lympne Castle Full time

    We are seeking positive, engaging, service-oriented and results driven people to work with us. If you love history, weddings and events, and want to bring the excitement and joy of magical experiences to others, then this may be the perfect job for you. Under new ownership, Lympne Castle is undergoing a short period of refurbishment to ensure the best...

  • Turnaround Contracts Engineer

    Found in: Talent UK C2 - 2 days ago


    Hythe, United Kingdom Belcan Full time

    Are you an experienced Turnaround Contracts Engineer seeking an engaging opportunity? Belcan Workforce Solutions is offering a dynamic 24-month contract role with a multinational oil and gas corporation based near Southampton, Hampshire. This full-time position, falling under Inside of IR35 regulations and will be site-based. Position Description: As a...

  • Transport Admin

    10 hours ago


    Hythe, United Kingdom Search Consultancy Full time

    Taditional, independent family-run company since 1946, is one of the leading bulk logistics service providers worldwide, and as a specialist it possesses comprehensive know-how in the supply of complex services, and a special proximity to customers. Comprehensive solutions are developed and implemented in European and worldwide bulk logistics, especially for...

  • Customer Service

    7 days ago


    New Earswick, United Kingdom Matt Burton Associates Full time

    We have an exciting opportunity for a Customer Service Controller Bookings to join our Customer Operations Team in South Shields on a full-time basis. As the Customer Service Controller Bookings, you will be responsible for the end-to-end customer experience for our fleet customers and suppliers, ensuring that their experience with us is efficient, timely...

  • Kitchen Assistant

    7 days ago


    Hythe, United Kingdom Simicare LTD St Margarets Nursing Home Full time

    **Job Title** **Kitchen Assistant** **Saturday and Sunday 10am to 2pm. (Overtime available for holiday/sickness cover during week)** **Qualifications** - Must be able to speak good English and have effective communication methods - Enjoy assisting the chef on duty - Enthusiastic and enjoy being a member of a team - To have or willing to obtain an the...