Customer Service Advisor

2 weeks ago


Hythe, United Kingdom New Appointments Group Full time

If you are a Customer Service guru looking for a new role, keep reading

Immediate start available

**Salary**: £20849.40 - £21255.00

**Hours**: 40 hours, on a 3 week rolling shift pattern, working every other weekend. Hours are between 7am - 8:30pm and 8:30am-5pm Sundays

20 days holiday, plus bank holidays

**You will need to drive due to location**

**About the role**:

- Be able to provide an outstanding level of customer service at all times, providing customers with help and advice as required
- Ensuring all customers promises made, external and internal, are fulfilled within an agreed SLA timeframe.
- Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
- Resolve all customer issues with a can do attitude at all times
- Escalating calls and issues to a manager where necessary
- Support the company vision through every customer contact
- Always demonstrating and adhering to the brand values

**About you**:

- Good working knowledge of building materials, hand and power tools, power tool accessories and fixings is desirable
- Previous telephone and customer service experience
- Excellent communicator with a great phone manner
- Excellent keyboard and PC skills
- Organised and able to prioritise workload to deadlines
- Self motivated
- Flexible and adaptable to change

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.



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