Ticketing and Reservation Agent

2 weeks ago


London, United Kingdom WAKANOW Full time
Objective
TheTicketing and Reservation Officer is responsible for planning andmaking reservations for Wakanowcustomers.

Responsibilities
  • Assistingand advising customers who may be choosing from a variety of traveloptions.
  • Makingreservations for customers based on their various requirements andbudgetaryallowances.
  • Checkingthe availability of accommodation on the customers desired traveldates.
  • Helpingplan travel itineraries by suggesting local tourist attractions andplaces ofinterest.
  • Sortingout any issues that may arise with bookings orreservations
  • Providingsupport to customers who have already made travel purchase byconfirming changing or canceling thereservations
  • Notifyingpassengers about involuntary flight reschedule orcancellation
  • Sellingaddon travel products such as hotels travel insuranceetc.
  • Informingclients of essential travel information such as travel timestransportation connections and medical and visarequirement.


Requirements
  • Minimum3 years of experience in the Ticketing and Reservation role.
  • Demonstratedexperience in the use of Amadeus and other GDSplatform
  • Adeep knowledge of the aviation industry and ticketingrules.
  • Outstandinginterpersonal and communication skills both verbal andwritten.


BSc/BA in business administration, sales, tourism or relevant fieldProven working experience as a business development manager, salesexecutive or a relevant role Proven sales track record Experiencein customer support is a plus Proficiency in MS Office and CRMsoftware (e.g. Salesforce) Proficiency in English Market knowledgeCommunication and negotiation skills Ability to build rapport Timemanagement and planning skills
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