Reservation and Ticketing Agent

7 months ago


London, United Kingdom First Call Contract Services Ltd Full time

Are you looking for a new permanent career in the UK’s busiest airport?

First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:

- Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions.

**Job Duties**:

- Handle and Fulfil Reservation and Ticket requests. This will include booking, payment collections and issuing tickets.
- Processing of additional services including last minute upgrades, excess baggage. payments, seat selections and so on. Ensuring GDPR and Cash Handling Practices.
- Assisting with rebooking passengers effected by flight issues.
- Manage admin tasks with partner airlines such as daily sales
- Provide guidance and advice to passengers effected by flight issues.

**Job Requirements**:

- Previous Reservations and Ticketing Experience
- In-depth working knowledge of GDS and DCS system AMADEUS, ALTEA.
- Excellent Customer Service skills
- Excellent Written and Verbal Communication skills.
- Team Player
- Calm and Patient Demeanour, with ability to deal with irate passengers effectively.
- Ability to work under pressure.
- ‘Happy to Help’ attitude.

You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support.

**Salary**:£30’270 + dependent on experience

**Shifts**: Must be flexible to work any 4/5 days of the week in line with flight schedules

This is an excellent opportunity to join London Heathrow as a Reservation and Ticketing Agent


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