Reservations Agent

7 months ago

London, United Kingdom The Chelsea Harbour Hotel Full time

The Chelsea Harbour Hotel is seeking an experienced **Reservations Agent** who will be responsible to process incoming reservations and to maximize room revenue.

As Reservations Agent your **key responsibilities **include:

- To take booking via telephone, letter or fax entering the correct details into the computer system.
- Update reservations where necessary - either amendments or cancellations.
- To ensure that all bookers are aware of the hotel policy concerning credit and release times
- To assist the controlling of business mix and room rates as instructed by Manager/Head of Department.
- Maintain filing system containing all correspondence relating to all reservations taken
- Ensure procedures are carried out to support best practice for our M&E office
- Effectively communicate with reception concerning special request booking or last minute charges.

As Reservation Agent, the **essential skills **required:

- Having a strong understanding of Opera system
- Experience in managing both individuals and groups enquiries
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
- Possess a good command of the English language (spoken and written), excellent phone etiquette and communication skills, customer service orientated, computer literate.

**For you**

We offer a **benefits package** including:

- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme

and many more

**About the Hotel**

The Chelsea Harbour Hotel is a luxury 5-star all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 metre indoor swimming pool, state of the art fitness centre, sauna, steam room, six treatment rooms and hair salon.

**About the Group**

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

**We are an equal opportunities employer.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Ability to commute/relocate:

- London, SW10 0XG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Opera: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CHHRA

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