Reservations Agent

5 months ago


London, United Kingdom Ham Yard Hotel - Reservations Full time

FIRMDALE HOTELS HAVE AN EXCITING OPPORTUNITY TO JOIN HAM YARD HOTEL AS RESERVATIONS AGENT - YOU WILL JOIN A HIGHLY ENGAGED AND HIGH PERFORMING TEAM. Your main responsibility will be to manage all room reservations enquiries, including billing instructions and special requests.

**What we Offer**:

- Perkbox - A team member platform offering a huge variety of discounts and our reward and recognition program
- Wage Stream - An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Cycle to work scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Social events, wellbeing and team activities
- Award winning training opportunities and career development
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
- And much more

**What you Need**:

- Customer focussed and confident in your abilities
- Experience of supervising a team
- Demonstrate warmth and excellent communication
- Passionate about providing excellent customer service
- Organisational and Communication Skills
- Ability to work within a team

**Why join Firmdale Hotels?**

Firmdale Hotels is an international award winning group comprising of 10 high end luxury hotels and 8 bars and restaurants in London and New York

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades;
- Firmdale Hotels - “Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality”
- Manager of the year - Laura Sharpe, Cateys 2018
- Hotel of the year - Group - Cateys 2018
- In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage._

INDFOH


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