Reservations Agent

4 months ago

London, United Kingdom Chateau Denmark Full time

We are looking for a **Reservation Agent** to join our team at Chateau Denmark, a Luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street’s creativity and spirit. Chateau Denmark’s 55 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional craftsmanship and fierce beauty.

As a **Reservation Agent **you will be reporting directly to the Revenue & Reservation Manager and work within the Reservation Team overloking room reservations for Chateau Denmark and Events booking. As a highly valued team member you’ll be a key part of the guest experience, helping define and articulate it from arrival to departure. Bringing an unparalleled level of service you’ll work closely with colleagues embodying a no half measures attitude.

**_“Our guest journey turns convention upside down, because our relationship starts with the guest from the moment they book." Giorgia Bradley, Ravenue & Reservation Manager_**

**Benefits**:
As a member of the Chateau Denmark team, you will be part of a supportive and social place, while receiving the following benefits:

- Rooms Service Charge.
- Employees and Friends & Family rates and discounts.
- Refer a friend bonus up to £200 per referral.
- Perkbox
- Season Ticket Loan.
- Cycle to work & workplace pension schemes.
- Employee recognition schemes and Social events.
- Increase of 1 holiday day per completed year up to five.
- And much more

**Profile**:

- Relevant experience in a 5 star property.
- Organized and proactive with an exceptional attention to detail.
- Passionate for creating exceptional guest experience.
- Knowledge of Mews and Office (desirable).
- Understanding of the Luxury Hospitality Standards.

**Key Duties and Responsibilities**:

- Managing group reservations as per company’s guidelines.
- Ensuring reservations are taken accurately with high level of details.
- Daily arrivals and reconfirming reservations.
- Maximising room revenue sales according to the company strategy.
- Managing guaranteed bookings, no show and late cancellation charges where applicable.
- Identify sales leads and an understanding of selling trends in the market.
- Maintain daily effective communications with other departments to ensure all requirements are dealt with efficiently.

Chateau Denmark is based at Denmark Street, London, WC2H 8LP, and the closest tube station is Tottenham Court Road, on the central, northern and Elizabeth line.

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