Reservation and Ticketing Agent

5 days ago


London, United Kingdom Trinity Resource Solutions Full time

Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.

So if you're looking for an exciting career at Heathrow - then please apply

**Responsibilities**
- Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
- Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
- Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
- Assist with relocation and re-booking of passengers affected by service
- disruption such as delays, cancellations, diversions, etc.
- Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
- Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.

**Experienced Required**:

- Reservations and ticketing experience.
- Excellent customer service skills.
- Excellent written and verbal communications skills.
- Able to work well as part of a small team of 8 with good organisation and time management skills.
- Flexible approach as there will be times when you are needed to adapt to your working day in case of a flight delay etc.
- In depth working knowledge of GDS and DCS system Amadeus, Altea.

**Benefits**:

- 26 days holiday including Bank Holidays
- Full uniform provided
- EAP Health Assured Services
- Staff Car parking provided at a cost of £20 per months which is taken from salary
- Shift swap options - 2 permitted per month

Pay: £28,000.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Night shift

**Experience**:

- GDS and DCS system Amadeus, Altea: 1 year (preferred)

Work Location: In person


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